Case Manager Interview Questions and Answers

Updated on September 30, 2016

 

Once your resume and cover letter are sent off, your work is finished. The ball is in the employer’s court.

But as soon as you receive the ball in your own, it is time to get up and get going!

The interview process comes next. Acing this part of the game is much more important than any other in the job application process.

If you are appearing for an interview for a case manager position, the following set of questions and answers will greatly help:

 

Case Manager Interview Questions and Answers

What has been the most difficult case that you have been assigned up till now?
The hospital that I was working for assigned me to a 12 year old child who had been admitted for what was at that time considered “bruising due to falling off a bicycle”. While I was interviewing the child, she told me that she had not fallen off a bike – in fact, her step father had battered her. She was scared that she will be sent back home and if her stepfather found out that she had told me, he would beat her again. Since she had told me her predicament, it was my duty to inform the hospital authorities. However, I had to deal with her in a psychological manner (to ensure her that she will be unharmed if I told the authorities) as well which made it difficult to handle both aspects at the same time. It was the most heart-wrenching time of my life.

As a case manager, what have been your prime duties in a previous position?
Assessing patients’ individual care needs, coordinating and providing care that is safe and timely, and drafting service plans have been my prime duties in the past. Additionally, I have helped patients in making informed decisions by acting as their advocate and arranged abeyances with social services as well.

What makes you want to work as a case manager?
Working with people to help them gain access to quality and cost-effective interventions in their health plans, is something that I look forward to on a daily basis. The satisfaction that comes from knowing that you have helped someone who was unable to help him or herself, is the driving force behind wanting to work as a case manager.

What special skills do you possess that make you a good contender for a case manager position at our facility?
As someone who knows the system inside out, I believe that I am a great choice when it comes to working as case manager at your facility. Excellent knowledge of case management principles, healthcare management and reimbursement, coupled with exceptional communication skills is what I have to offer to you.

On a scale of 1 to 10 (10 being the highest), where do you rate your people skills?
I would give myself a realistic 9. I believe that I can get along well with people from diverse backgrounds, the proof of which is the 100% case management success that I have enjoyed so far.

One inherent skill that you believe that a case manager should have will be?
Compassion. It is imperative for a case manager to possess compassion when working with people to be able to understand their situations, and work with them in a positive manner.