Entry Level Help Desk Resume Sample With No Experience

Updated May 11, 2022
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Entry-level resumes for help desk positions are a bit more difficult to craft as compared to resumes for experienced job seekers.

This is because an entry-level candidate might not have much experience to impress the hiring manager.

The solution to this situation is to make most of the skills you have!

A functional or skills-based format is just what you need in such a situation.

If you are a new graduate, it is recommended to begin your resume with an employer-focused objective statement instead of a summary.

Following is a sample entry-level help desk resume for a candidate who has no experience in hand.

Sample Entry Level Help Desk No Experience Resume 

Tim Gary
55 Drawbridge Sq, Tampa, FL 98774
(000) 951-9654
tim.gary @ email . com


OBJECTIVE
Resourceful and diligent IT graduate seeking work as a Help Desk Assistant at the MGT. Offering skills in technical support, software troubleshooting, and installation along with 3+ months of hands-on experience as a help desk intern. Keen eye on the latest developments in technology and current software to assist end-users efficiently.

EDUCATION
BS Degree in Information Technology
Central State University, Tampa, FL | 2021

  • Dean’s List – 2020
  • Designed and developed a whole new, fully functional photo editing android application corresponding to a PC software labeled ‘Picasa’ as part of a research project during BS.

TECHNICAL SKILLS

  • Languages: C++, Java, HTML, XML
  • Operating Systems: Windows XP, Vista, Macintosh, Linux
  • Networking: WAN, LAN, IP, VPN
  • Software: MS Office Suite,  Adobe Photoshop, Flash Player, and accessories
  • Antivirus: Norton antivirus and malware removal

PROFESSIONAL HIGHLIGHTS

  • Ability to identify and resolve problems in software installation and functioning.
  • Skilled in setting up local and third-party networks, and installing new internet WIFI, Ethernet, and DSL connections.
  • Proficient in the installation of relevant software when installing a new hardware device.
  • Well-versed in setting up multimedia screens and equipment for enlarged displays and presentations.
  • Familiar with android tablets, developing, downloading, and managing applications for the same.
  • Competent at handling firewall and malware issues.
  • Proficient in formatting PCs and retrieving accidentally deleted data from the system when needed.

INTERNSHIP EXPERIENCE

Help Desk Intern
Avaya Technologies, Tampa, FL
Jan 2022 – May 2022

  • Set up a mini LAN and managed wiring, device placements, and installations singlehandedly
  • Troubleshoot serious problems on six PCs
  • Installed anti-malware
  • Assisted in the retrieval of valuable data

Excellent references available




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