Hotel General Manager Resume Sample

Updated February 24, 2017

 

There are different ways to write a resume for hotel general manager position – depending on the many factors that impact resume writing.

These may include levels of experience and age factors which are usually prime concerns of resume writers.

But whatever your age or experience level is, the basic resume remains the same.

The following sample will guide you how it can be written.

 

Hotel General Manager Resume Example

 

 

Louise Banks

88 Thornton Road | Winooski, VT 10898 | (000) 622-7454 | bankslou @email . com


HOTEL GENERAL MANAGER

PERFORMANCE SUMMARY
Top-performing leader, with more than 24 years of experience in managing complex hotel operations. Competent in hotel budgeting and forecasting, monitoring and developing staff performances, overseeing service quality and operational efficiency and monitoring sales and marketing initiatives while ensuring compliance with federal and state laws. Impeccable integrity and work ethic.

PROFESSIONAL SKILLS

✓ Operational Management ✓ Budgeting Oversight
✓ Regulatory Compliance ✓ Strategic Planning
✓ Risk Identification ✓ Corporate Behavior Analysis
✓ Profitability Maximization ✓ Staff Hiring/Development
✓ Staff Mentoring ✓ Service Standards Monitoring
✓ Brand Enhancement ✓ Revenue Generation Trends

 

KEY ACHIEVEMENTS
• Successfully brought a drowning hotel business from nothing to one of the best in the state, through implementation of strategic marketing plans.
• Identified a potential risk to the hotel as a business and promptly took measures to counter it.
• Introduced a staff mentoring plan, which resulted positively in motivating staff members to provide their best in terms of customer services.
• Increased the hotel’s profits by 55% within the first year of joining, owing to implementation of extensive marketing and sales plans.

PROFESSIONAL EXPERIENCE

Hotel General Manager
The Hyatt, Winooski, VT | 2009 – Present

• Create and implement effective open-door communication systems to meet interdepartmental goals
• Coordinate planning of department heads and assistant managers, in reference to work schedules, time tables and resolution of bottle necks
• Ascertain that all operations of the hotel adhere to brand and operational standards
• Lead the design and deployment of guest experience initiatives to ensure satisfaction at all levels
• Handle complaints by delving deep into the root of the cause and effectively ensuring that it is resolved immediately

General Manager
Holiday Inn, Winooski, VT | 1998 – 2009

• Ascertained that effective support functions were in place to support the hotel’s operations, including facilities management and supply chain and procurement
• Created and implemented yearly measureable and achievable business plans
• Collated and analyzed revenue generation trends of the hotel to identify critical areas for revenue enhancement
• Established financial reporting mechanisms to comply with the hotel standards
• Oversaw the operational stability and functionality of the hotel, paying special attention to service delivery standards

Hotel Manager
Reno Downtown Hotel, Winooski, VT | 1993 – 1998

• Supervised front desk operations to ensure that appropriate services were being provided
• Ascertained that all procurement and supply chain issues were properly channelized to ensure efficient services
• Coordinated the efforts of all departments to ensure constant and consistent smoothness of operations

EDUCATION
State University, Winooski, VT | 1992
Master of Business Administration
Major: Hotel Management

PROFESSIONAL AFFILIATIONS
Member: Society for Hotel Management Professionals