A supermarket team leader works as a motivator and decision maker among his team within a supermarket environment. It is his or her job to make sure that all team members are working optimally, and that any problems are taken care of immediately so that they do not impact customer service. Training and development is a huge part of the work of a supermarket team leader as he or she has to interview, hire and train just the right type of people for each task within assigned areas.
To work as a supermarket team leader, it is essential to possess a degree in business and a knack for managing people effectively. If you have worked as part of a sales or promotion team within a supermarket, your chances of being promoted to this position become quite high. You have to be great at making decisions, communicating with people, including customers, and possess a warm and welcoming attitude. Of course, you will need to be firm and authoritative as well so that you can build strong team spirit and a network of relationships that stretches beyond the supermarket where you are stationed.
If you are an individual who knows the retail world inside out and can lead a team by example, the following list of duties particular to a supermarket team leader may be just what you are looking for:
• Perform interviewing, hiring and training duties to determine and place just the right type of sales personnel and support staff
• Create schedules for each staff member and allocate duties to him or her based on specific talents and abilities
• Monitor and observe sales personnel to ensure that they are working according to company rules and work protocols
• Provide assistance to newly hired staff members in a bid to make them understand the work and carry out their duties effectively
• Intervene during special circumstances, such as customer complaints and issues, and ensure that all problems are resolved before they convert into crises
• Teach store personnel the importance of good customer relations and its impact on sales and company reputation
• Instruct staff on record-keeping duties such as entering sales data into the database and following up on deliveries and orders
• Provide staff members with information on the company’s code of conduct and ensure that everyone follows it properly
• Motivate sales teams to meet their specific targets by emphasizing on working “better”
• Settle disputes and arguments by intervening and maintaining both decorum and a high level of composure