A gas station shift leader, or a gas station manager is an individual who makes sure that all people working at a gas station are correctly performing their work.
These people are required to direct gas station employees to make sure that they work according to schedules, and protocols established by the organization.
Typically, a high school diploma or a GED equivalent is required to work as a gas station shift leader. Prior experience in a similar capacity, even if it is in a different industry may come in handy when working as a gas station shift leader.
Since the work is of a supervisory nature, it is imperative that people working in this position possess excellent leadership skills, along with an inherent ability to handle and oversee a large number of people. Working as a gas station shift leader is not easy, as there is a lot of responsibility on one’s shoulders.
However, if you have the knack for managing people, and ensuring that they work according to protocols, you will be considered an excellent choice to hire.
Since gas station shift leaders work in a supervisory role, they have to keep a balance between a leadership and “assistance” role.
Here is a list of job duties that are particular to the position of a gas station shift leader:
Gas Station Shift Leader Duties & Responsibilities
• Create schedules for shift members, and ensure that they abide by them throughout.
• Ascertain that all gas station attendants are appropriately stationed, and work according to instructions.
• Plan work activities for station attendants, and ensure that they are provided with the right information regarding everyday work activities.
• Oversee the work of gas station attendants to ensure delivery of excellent customer services.
• Monitor cash and credit or debit card transactions, ensuring that receipts and change are tendered.
• Create and maintain budgets, and provide correlating information to senior management.
• Distribute all necessary tasks to gas station attendants and cashiers, and oversee the quality of their work.
• Ascertain that attendants’ abilities and aptitudes are evaluated and assessed properly.
• Assist in the interviewing, hiring, and training processes to obtain staff members for gas stations.
• Manage time off requests according to company policies, and ensure backup team members fill that absent personnel’s places.
• Facilitate disciplinary actions in cases of tardiness or bad customer services, by staying within the parameters of company rules.