Senior Customer Service Representative Resume Sample

Updated on June 5, 2019

A resume for a Senior Customer Service Representative Resume is a marketing tool which conveys the candidate’s “first impression.”

It is an excellent chance for you to present a positive image of your qualifications and experiences.



In fact, it is a summary and bullet points about your education, relevant skills, qualifications, and related experience.

Think a resume as a selling tool rather than your complete autobiography.

A customized customer service rep resume will increase the chances of an interview.




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Senior Customer Service Representative Resume Sample


88 Pinedale Street, Houston, TX 52214
(000) 251-2510

Customer Service Representative

Bringing expertise gained through extensive experience in the customer service industry.

• Over 15 years of experience in the customer service field.
• Demonstrated ability to research and resolve customer complaints promptly.
• Hands-on experience in responding to correspondence and complaints.
• Bilingual: Good command over verbal and written English and French.
• Computer: Outlook, Microsoft Office Suite, and Windows.


  • Needs identification
  • Customers’ education
  • Document creation and maintenance
  • Rapport development
  • Load balancing
  • Code of Business Conduct and Ethics


Customer Service Representative – Credit Card Services
AAA-Bank – Houston, TX | May 2008 – Present

• Supervise high level of inbound calls to provide to the service request of customers.
• Mentor, assess, and check the performance of the new team members.
• Assist administrator in designing of performance-based motivation structure.
• Examine unauthorized transactions.
• Conduct training for new hires on systems and standard operating procedures.

Customer Service Representative, Insurance Services
Synergy- Houston, TX | July 2006 – May 2008

• Reported fake claims and accounts to the scam department of the company.
• Conducted fun activities to boost team bonding.
• Evaluated and examined the customer’s service appeal and made effective decisions.
• Trained workers on procedure updates.


Bachelor of Business Administration
Houston College – Houston, TX – 2002
GPA: 3.81

• Energetic listener and a rapid learner
• Trained in voice modulation to check the improved customer service
• Team player
• Excellent time management skills



Tip: It is essential that skills, knowledge, and qualification you state in your resume are true. False intensification of your skill-set can hurt your candidacy.

About the Author

Sam Mogul, MBA (ITM & HR), is a passionate career expert with 15 years of experience in writing and reviewing resumes, cover letters, and career-related content. He founded CoverLettersAndResume in 2011 intending to help job seekers in their job search journey. If you have any questions or concerns, please feel free to Contact Us. Or visit our About Us page.

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