Senior Customer Service Representative Resume Sample

Updated on: December 1, 2020
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A resume for a Senior Customer Service Representative Resume is a marketing tool which conveys the candidate’s “first impression.”

It is an excellent chance for you to present a positive image of your qualifications and experiences.

In fact, it is a summary and bullet points about your education, relevant skills, qualifications, and related experience.

Think a resume as a selling tool rather than your complete autobiography.

A customized customer service rep resume will increase the chances of an interview.

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Sample Resume for Senior Customer Service Representative Position

SARA DOE
88 Pinedale Street, Houston, TX 52214
(000) 251-2510
[email protected]


Customer Service Representative

Bringing expertise gained through extensive experience in the customer service industry.

HIGHLIGHTS
• Over 15 years of experience in the customer service field.
• Demonstrated ability to research and resolve customer complaints promptly.
• Hands-on experience in responding to correspondence and complaints.
• Bilingual: Good command of verbal and written English and French.
• Computer: Outlook, Microsoft Office Suite, and Windows.

PROFESSIONAL SKILLS

  • Needs identification
  • Customers’ education
  • Document creation and maintenance
  • Rapport development
  • Load balancing
  • Code of Business Conduct and Ethics

PROFESSIONAL EXPERIENCE

Customer Service Representative
AAA-Bank – Houston, TX 
May 2014 – Present

• Supervise a high level of inbound calls to provide to the service request of customers.
• Mentor, assess, and check the performance of the new team members.
• Assist administrator in designing of performance-based motivation structure.
• Examine unauthorized transactions.
• Conduct training for new hires on systems and standard operating procedures.

Customer Service Representative, Insurance Services
Synergy- Houston, TX 
July 2006 – May 2014

• Reported fake claims and accounts to the scam department of the company.
• Conducted fun activities to boost team bonding.
• Evaluated and examined the customer’s service appeal and made effective decisions.
• Trained workers on procedure updates.

EDUCATION
Bachelor of Business Administration
Houston College – Houston, TX – 2002
GPA: 3.81

ADDITIONAL SKILLS
• Energetic listener and a rapid learner
• Trained in voice modulation to check the improved customer service
• Team player
• Excellent time management skills

Tip: It is essential that the skills, knowledge, and qualification you state in your resume are true. False intensification of your skill-set can hurt your candidacy.





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