Customer Service Associates work in almost all settings that directly interacts with customers.

They answer phones and meet customers to provide them with answers to their questions and ensure total customer satisfaction as much as possible.

Following is a resume sample of a customer service associate that you may customize in order to write your very own.



Customer Service Associate Resume Example



Berta Harris

9066 Keystone Street | Houston, TX 99908 | (009) 919-9779 | Email

Customer Service Associate

• 8+ years’ progressive experience in customer service arena
• Exceptionally adroit at operating and demonstrating merchandise to customers
• Known for timely and accurate completion of customer inquiries
• Track record of achieving and maintaining telephone service level goals
• Well-versed in handling some minor disputed claims as per instructions

• Handled a dissatisfied and irate customer on the brink of legal intervention by providing him compensation, thereby satisfying him.
• Awarded Employee of the Year title following customer feedback regarding provision of excellent customer services in the year 2010.


Aug 2012 – Present
Zenith Co. – Houston, TX
Customer Service Associate

• Take phone calls and determine purpose of call.
• Communicate information asked for.
• Resolve customer complaints.
• Inform customers and potential customers about the company’s products and services.
• Perform necessary follow up as required.

Oct 2009 – Aug 2012
TRJ LLC – Houston, TX
Customer Service Assistant

• Researched and suggested alternative products when required.
• Met customers in person when required.
• Took orders and opened and closed accounts.
• Effectively resolved customer complaints.


Churchill Public School, Houston, TX – 2008
High School Diploma

• Possess knowledge of providing total customer satisfaction
• Demonstrated ability to communicate clearly and handle complaints effectively
• Able to anticipate customers’ needs and fulfill them professionally
• Excellent organizational and interpersonal skills
• Exceptional time management skills