Customer Service Associate Resume Sample

Updated on August 9, 2018

Overview

Customer Service Associates work in almost all settings that directly interact with customers.

They answer phones and meet customers to provide them with answers to their questions and ensure total customer satisfaction as much as possible.

The following is a resume sample of a customer service associate that you may customize to write your very own.

 

 

Customer Service Associate Resume Example

 

 

Berta Harris

9066 Keystone Street | Houston, TX 99908 | (009) 919-9779 | Email


Customer Service Associate

Poised to providing customers with courteous, friendly, fast, and efficient service.

KEY QUALIFICATIONS
• 8+ years’ progressive experience in customer service arena
• Exceptionally adroit at operating and demonstrating merchandise to customers
• Known for timely and accurate completion of customer inquiries
• Track record of achieving and maintaining telephone service level goals
• Well-versed in handling some minor disputed claims as per instructions
• Excellent organizational and interpersonal skills
• Exceptional time management skills

EXCELLENCE IN CUSTOMER SERVICE
• Dealt with a dissatisfied and irate customer on the brink of legal intervention by providing him with compensation, thereby satisfying him.
• Awarded Employee of the Year title following customer feedback regarding the provision of excellent customer services in the year 2010.

PROFESSIONAL EXPERIENCE

Aug 2012 – Present
Zenith Co. – Houston, TX
Customer Service Associate
• Take phone calls and determine the purpose of the call
• Communicate information asked for
• Resolve customers’ complaints
• Inform customers and potential customers about the company’s products and services
• Perform necessary follow up as required
• Provided total customer satisfaction
• Communicated clearly and handle complaints effectively
• Anticipated customers’ needs and fulfilled them professionally

Oct 2009 – Aug 2012
TRJ LLC – Houston, TX
Customer Service Assistant
• Researched and suggested alternative products when required
• Met customers in person when needed
• Took orders and opened and closed accounts
• Effectively resolved customers’ complaints
• Registered customer purchases on an assigned cash register
• Collected cash and distributed change as requested
• Kept counters and shelves clean and well merchandised
• Managed inventory and maintained records
• Checks in and placed prices tags on merchandise

EDUCATION
Churchill Public School, Houston, TX – 2008
High School Diploma