Bank Customer Service Associate Resume Sample

A good resume for bank customer service associate cannot be written if its purpose is not first determined.

When you know why exactly it is that you are writing a resume, it becomes easier to write and the end result is nothing short of “successful”.

As a marketing tool, you can use the resume as a perfect excuse to put yourself forward as a viable candidate.

Take an inventory. Self-assessment works wonderfully. Communicating and articulating your interests, skills and achievements effecting an employer, is critical to a successful job search – whether you are writing a resume or appearing for an interview.

When you know that you have sufficiently assessed yourself, you can begin writing your resume for bank customer service associate position. And use this as a sample:

 

Bank Customer Service Associate Resume Example

 

 

Virginia Sanders

6 N Ohio Street ● Jackson, MO 63522 ● (000) 525-9685 ● virsan @ email . com


 BANK CUSTOMER SERVICE REPRESENTATIVE

Track record of creating an exceptional customer experience at every interaction.

SUMMARY
Motivated and enthusiastic customer service representative with a high-energy background in working in a banking environment. Demonstrated ability to meet and exceed goals, a knack for driving business, and exceptional skills in ensuring customer satisfaction.

Particularly effective in:

• Responding to customers’ inquiries by answering account-related questions in a swift and accurate manner.
• Researching and resolving customers’ problems by staying within the parameters set by the bank.
• Cross-selling bank products and services, based on customers’ needs and in accordance to the bank’s program standards.
• Participating in marketing and awareness campaigns to increase customer base.

CORE COMPETENCIES

• First Contact Services• Cross-selling• Account Opening
• Account Management• Complaint Handling• Communication
• Online Transfers• Security Policies• Service Promotion
• Account Adjustments• Corporate Liaison• Relationship Establishment

PERFORMANCE HIGHLIGHTS
• Increased customer base by 33% by employing exceptional marketing skills, which brought about referrals through customers’ word.
• Led the team responsible for converting the bank into an “online bank” by using remarkable leadership abilities.
• Discovered a particularly difficult to decipher discrepancy in a customer’s account which had gone unknown for 2 years.
• Reorganized the account opening procedure, reducing the time for new accounts to be functional from 1 week to 2 days.

PROFESSIONAL EXPERIENCE

FIFTH THIRD BANK, Jackson, MO (6/2010 to Present)
Banking Customer Service Representative

• Greet customers and inquire into the nature of their visit by engaging them in conversation.
• Keep updated about regular customers’ accounts in a bid to provide them with superior customer services.
• Assist customers with funds transfers, automatic funds transfers, stop payments and service charges information.
• Cross-sell bank’s products and services by first determining customers’ needs.
• Assist customers in filling out account opening forms and ATM or credit card application forms.
• Ascertain that customer information is properly verified before providing them with account-related information.
• Process cashiers’ checks by ensuring that appropriate information has been supplied on the checks and that signatures are verified.
• Indulge in marketing campaigns to assist marketing teams in their promotional efforts.

BANK OF AMERICA, Jackson, MO | Sep 2002 – Nov 2009
Customer Service Assistant

• Assisted new customers in filling out account opening forms.
• Checked new forms to determine is anything was missing and provided feedback.
• Greeted customers and ensured that they are being serviced by a dedicated CSR.
• Performed photocopying, printing and mailing duties.
• Assisted in counting cash at the teller and reconciling it against cash and check transactions.

EDUCATION
JACKSON BUSINESS SCHOOL, Jackson, MO
Bachelor of Business Administration
Major: Banking & Finance






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