23 Clinical Care Coordinator Interview Questions and Answers

Updated on: December 11, 2019

Want to know (or use) some of the most common and possible Clinical Care Coordinator interview questions and answers? 

Here are 23 questions, along with the best answers.

 

1. Tell me a little about yourself.

I have worked as a clinical coordinator for 3 years now. Prior to this, I was working in a volunteer capacity within the same arena. At this point in time, I am interested in making a difference in this area. Reaching out to patients who are eligible for care and unable to get it is my aim.

2. What is your biggest weakness?

I believe that my biggest weakness is my desire to get all the things done on time. This is often not possible, leading to disappointments. But I am working on it.

3. What is your biggest strength?

My biggest strength is my ability to find out the right care avenues for specific patients. I do not believe in a one model fits all theory.

4. Out of all the other candidates, why should we hire you?

My expertise as a clinical care coordinator is quite vast. Also, my skills and qualifications are exactly aligned with the specifications that you have outlined in your ad. Since I am such a great match for this position, I believe that I should be given priority over other candidates.

5. How did you learn about the opening?

I was skimming through indeed.com when I chanced upon this opportunity.

6. Why do you want this job?

I feel that I can truly make a difference, as I am well-connected where clinical care is concerned. In view of the vast expertise and experience that I possess, I will be able to contribute highly.

7. What do you consider to be your biggest professional achievement?

Successfully arranging for care for a patient whose case had been refused 12 times, is probably my biggest professional achievement to date.

8. Tell me about the last time a co-worker or customer got angry with you. What happened?

I was actively following up on a patient’s case and had asked a co-worker to help me, as too much time had passed since I had filed the case. The co-worker decided to give it a shot in a not very kosher way and found himself at the receiving end of the supervisor’s reprimanding. He obviously got angry with me as well, since he was doing it for me. However, we made amends with each other later on.

9. Describe your dream job.

I am already working in a dream role, where I get to help people when they have lost all hope to acquire medical or clinical services. A job that gives this type of satisfaction is a dream job.

10. Why do you want to leave your current job?

I feel that I have learned and contributed as much as I could in my current job. I need to move ahead and learn and contribute more.

11. What kind of work environment do you like best?

An environment conducive to learning and contributing is my kind of environment.

12. Tell me about the toughest decision you had to make in the last six months.

Last month, I was working on a case when I was told by the supervisor that I need to give it up and move on to the next one in order for me to have successfully completed 50 cases. This would give me a push in the right direction, professionally speaking. However, I could not give up on the patient assigned to me and decided to let go of the promotion. It was a difficult decision to take, but the right one.

13. What is your leadership style?

I believe in motivating people and leading by example.

14. Tell me about a time you disagreed with a decision. What did you do?

I was once assigned a case that went on for 2 years. The authorities eventually suggested that I let it go as no clinical service was willing to take up the case. I disagreed because I felt that the patient did have a chance, and it was only a matter of time. There was a bit of a disagreement, after which it was decided that I will be given a chance to prove my point.

15. Tell me how you think other people would describe you.

The two phrases that have been used to describe me are “eager beaver” and “go-getter”.

16. What can we expect from you in your first three months?

I am sure that I can close at least a few cases assigned to me within the first three months of joining.

17. What really drives results in this job?

I believe that consistently working towards the target is what drives results in this work.

18. What is your best skill as a clinical care coordinator?

I am highly competent in identifying and linking patients with community resources. Since I am knowledgeable about tracking and supporting patients when they acquire services outside the practice, I can work effectively in reaching assigned goals.

19. How do you handle the emotional attachment associated with this work?

It is true that one sometimes gets emotionally attached to one’s patients. I must admit that it was an issue when I started working in this field initially. However, I can now easily keep myself detached.

20. What do you find most challenging about working at this position?

The most challenging part of working at this position is when you cannot find the right services to match patients’ requirements.

21. How good are your people skills?

I am a people person, which makes it easy for me to handle many things. I get along well with everyone, and everyone seems to like me.

22. Where do you see yourself in five years?

Ideally, I would want to work as a clinical care director, with a team of coordinators working under my direction.

23. What questions do you have for me?

I would like to ask how you handle cases that the authorities feel are not “workable”. This concerns me most, as I feel that every patient deserves our best.





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