Patient care coordinators are responsible for ensuring that a patient receives the best in medical care within a hospital. They are required to maintain the hospital’s service standard to ensure quality healthcare by planning patient care regimes in implementing them.
Patient care coordinators establish the main point of contact for patients. They provide patients with information on which doctors they will be seen by and what procedures they may need to go through. They schedule surgeries and consultations and ensure that a patient has adequate transportation, housing, medical equipment and other supportive treatment.
Patient care coordinators are required to keep in touch with patients at every step of their treatment. They follow up with patients once a treatment procedure is done to provide care at the recovery stage. They also work with medical professionals to discuss and chart out a patient’s care plan or to make amendments in care plans.
Since this is more of an administrative role than anything else, patient care coordinators are required to receive and resolve patient complaints. They also act as a resource and technical consultant to physicians on medical and surgical services which may include treatment plans and prognosis.
Another aspect of a patient care coordinator’s work includes collecting statistics, composing correspondence and recording patient information in databases for future use. They also fill out disability and insurance claims forms and establish and distribute surgical schedules and clinical conference schedules as and when needed.
Since the role of a patient care coordinator is pivotal in a healthcare setting, they are hired in almost every hospital and clinic. Their job is mainly interactive as they are expected to ensure patient care and clinical coordination to orchestrate smooth facility operations.
• Greeted and directed patients by phone and in person
• Registered patients by verifying patient’s current and accurate record
• Provided information to patients and their families
• Organized and maintained a filing system for patient charts
• Generated chart numbers, filing, and pulling charts
• Made appropriate changes in computer system and on patient’s chart
• Scheduled appointments and entered appointment date and time into computerized scheduler
• Conducted reminder calls to patients
• Verified insurance coverage for premeditated treatment
• Solicited referrals from patients
• Collected payment from patients
• Reconciled the daily cash report