If you have ever defaulted on a payment, you will know how fearsome debt collectors can be. They call you, email to you and even turn up at your office or home to make sure that you pay what you owe to the company that they represent. For them, it is all in a day’s work. For you, it may be quite uncomfortable.
Contrary to what you might think, debt collectors are no ogres. They are just doing a job that they are being paid for. Typically, debt collectors work in financial institutions but may even be part of large accounting departments in other types of concerns. They examine lists of defaulters, determine how much the company is owed and figure out different ways of contacting them and ensuring that they pay all outstanding bills immediately.
To work as a debt collector, there really is only one extremely important trait – perseverance. Since most of the time when you call a customer to provide him with information on his defaulted payments, you will be given great sob stories and excuses. It is up to you to keep your emotions on track and make sure that you do not fall for them.
Some typical duties of a debt collector are given below. These phrases can be utilized to build a resume for debt collector position.
• Examine lists of defaulted accounts and determine how much is owed to the company
• Pull customers’ information from database and devise best possible ways to contact them
• Organize defaulters’ list according to severity of delinquency
• Locate clients through background checks, credit bureau information and other publically available databases
• Contact clients over the telephone and through emails and provide them with information on outstanding amounts
• Carefully listen to and record information / excuses provided by clients about why they have fallen behind on their payments
• Inform clients of overdue accounts and provide exact figures that need to be paid
• Respond to queries regarding easy payment plans and provide them information according to what company policies declare
• Provide clients with information on how to pay through installments
• Take and record income and expenses information and devise repayment plans according to each client’s ability to pay back
• Have clients sign new agreements to ensure that payback is handled in an error free and smooth manner
• Contact clients to coordinate check pick-ups and / or online payments to delinquent accounts
• Send receipts of payments to clients through mail or electronically
• Ascertain that any client who has refused to pay outstanding bills is made part of the company blacklist and that appropriate legal measures are taken to handle the situation