Identifying the skills and qualifications for a front desk clerk resume is the most difficult task even if you have many years of experience in this field. The following phrases are designed to help you writing your skills and/or qualifications for your resume. These sample statements start with action verbs which will give more weight to your resume.

Desk Clerk  Qualifications and Skills

• Highly skilled in anticipating guests’ requirements and respond quickly and acknowledge all guests
• In-depth knowledge of verifying registration card information with the guest
• Demonstrated ability to answer telephone using correct greeting and telephone etiquette Hands-on experience in communicating important guest information to designated departments and employees
• Knowledge of obtaining back-up information for guest credit/payment method and enter into system; collect cash and arrange change when required
• Track record of maintaining positive guest relations at all times
• Proven record of resolving guest complaints and ensuring guest satisfaction
• Able to maintain complete knowledge of services, rates and activities at all times
• Proven ability to direct Bell Person to accompany guest and transfer their luggage to the room
• Thorough understanding to resolve discrepancies on the room status report with Housekeeping
• Comprehensive knowledge of processing adjustment vouchers, paid-outs, correction vouchers and miscellaneous charges
• Substantial knowledge to match the bucket check to in-house guest ledger report and convey inconsistencies to Manager