Each answer that you give at an interview is documented by the interviewer. If you look closely, you will see if the documented answer was considered positive or not – an interviewer’s face can reveal a lot. But of course, at that point, you will probably be too jittery about the interview process to go into such details.
Just make sure that your answers are spot on and accurate. Leave the rest to fate. To see what questions a box office assistant will be asked at an interview, have a look at the following set:
As a box office assistant, what have been your prime duties in the past?
Working as a box office assistant means that one provides tier 1 support to cinemagoers. This includes greeting them as they approach the counter, providing them with information on running and upcoming shows, ticket prices and availability, and issue tickets. Handling cash and credit card payments is also part of work of a box office assistant.
If you accidentally issued a ticket to a minor for a movie that is rated R, what would you do?
Mistakes such as these seldom happen. But if something like this does happen, we always have records of all our customers and contact them to correct the mistake and apologize.
What is your method of operating once a customer approaches the box office counter?
Firstly, I greet him or her according to company procedures. Then I ask him or her how I can help. Once the customer makes it known what movie, show time and date he requires, I take his personal information like name and contact number and verify ID. The next step is to issue the ticket and ask the customer to verify information on it.
What skills do you think one needs primarily to work as a box office assistant?
Effective communication and interpersonal skills are foremost when working as a box office assistant. Also, one needs to be thorough and detail-oriented along with possessing the ability to remain pleasant even in the most adverse of situations.
Tell us of a time when you had to put your defenses up with a customer?
A couple had brought a 5 year old child to a horror movie and insisted that I let all 3 in. They even offered to pay me extra for letting the child in. I put my foot down and explained that I could not let a child in as it’s against policy to do so. Things got ugly when the mom started threatening me. I had to involve security to handle the situation.
Why did you opt to work as a box office assistant?
I like meeting and interacting with new people on a regular basis and this work gives me that opportunity. Additionally, my love for movies is something that can be best satisfied here. Of course, I get to watch my favorite movies as soon as they come out!