13 Airline Reservation Agent Skills and Abilities for Resume

Updated on: August 9, 2023

As an airline reservation agent, there are several key skills and abilities that are essential for success in the role.

By showcasing your Airline Reservation Agent skills on your resume, you will present yourself as a competent and valuable candidate for positions in the travel and hospitality industry.

Having Airline Reservation Agent skills on your resume can greatly enhance your job prospects in the travel and hospitality industry.

These skills demonstrate your ability to manage reservations efficiently and provide excellent customer service.

Here are a few reasons why Airline Reservation Agent skills are important for a resume:

Skills and Abilities for Airline Reservation Agent Resume

1. Knowledge of airline systems:
A good reservation agent should be familiar with the reservation systems used by airlines, such as Amadeus, Sabre, or Galileo. They must be able to navigate these systems effectively to make bookings, check seat availability, and handle changes or cancellations.

2. Proficient computer skills:
Reservation agents need to have strong computer skills and be comfortable using reservation systems, such as Amadeus, Sabre, or Galileo, to make bookings, check availability, and manage customer information.

3. Knowledge of airline policies and procedures:
Familiarity with airline policies and procedures is essential for reservation agents. They need to understand fare rules, baggage allowances, ticketing regulations, and other important industry guidelines.

4. Geographic knowledge:
Having a good understanding of geography, airports, and flight routes is crucial for a reservation agent. This knowledge helps them provide accurate information about flight connections, layovers, and travel times to customers.

5. Ticketing and fare calculation:
Reservation agents should be well-versed in ticketing rules and fare calculation methods. They need to be able to accurately price itineraries, apply discounts, and process ticket exchanges or refunds according to airline guidelines.

6. Familiarity with visa and travel requirements:
Reservation agents should have a basic understanding of visa and travel requirements for different destinations. This knowledge allows them to inform customers about necessary travel documents and any special entry restrictions that may apply.

7. Sales and upselling:
Reservation agents often have sales targets, so having the ability to upsell services like seat upgrades, travel insurance, or additional baggage allowances is an advantage. This skill helps increase revenue for the airline while providing customers with valuable options.

8. Excellent communication:
Clear and effective communication is crucial in this role. Reservation agents need to be able to communicate with customers over the phone or via email, providing accurate and helpful information, addressing concerns, and resolving issues with professionalism and courtesy.

9. Strong customer service:
Providing exceptional customer service is a top priority for an airline reservation agent. They should be friendly, patient, and empathetic, actively listen to customers’ needs, and go the extra mile to ensure customer satisfaction.

10. Attention to detail:
Accuracy is paramount in the airline industry. Reservation agents must pay close attention to details when entering passenger information, flight details, and other data into the reservation system to ensure error-free bookings.

11. Problem-solving:
Handling unexpected situations and resolving customer issues are common challenges for reservation agents. They should possess strong problem-solving skills, be quick on their feet, and take a proactive approach to find solutions that meet customers’ needs while adhering to airline policies.

12. Multitasking and time management:
A reservation agent often has to handle multiple tasks simultaneously, such as answering calls, making bookings, and responding to emails. Being able to prioritize and manage time effectively is essential to keep up with the demands of the job.

13. Language proficiency:
In a global industry like aviation, being fluent in multiple languages is a valuable asset. Reservation agents who can communicate in different languages can assist customers from diverse cultural backgrounds and provide personalized service.