The main reason behind writing a ticket agent resume is to provide the hiring manager with your profile to convince them to hire you. The resume should include your skills and experience in overseeing the boarding processes at airports.
In order to be considered for a ticket agent position, you must ensure that your resume speaks many words in your favor. Here is how you can word and format your resume:
Perfect Sample Resume for Ticket Agent Position
Phillip Martin
514 Henry Street, Olympia, WA 59701
(000) 646-5858
[Email]
TICKET AGENT
SUMMARY
Customer service-oriented Ticket Agent with over 6 years of experience in handling ticketing counter services. Experienced in operating complex ticketing systems to ensure proper planning of routes. Able to project self in a groomed manner, with complete focus on excellent customer care and assistance.
PROFESSIONAL EXPERIENCE
Ticket Agent
Airline Services, Olympia, WA
6/2017 – Present
Successfully implemented a funds accuracy management system, thereby, decreased day-end collection problems. Singlehandedly learned a complex ticketing system and taught team members its use within provided timelines.
- Greet customers as they arrive at the ticketing counter
- Respond to their queries and complaints
- Provide customers with information on rates and schedules
- Create itineraries for customers based on their specific requirements
- Issue tickets and boarding passes, and assist in embarking and disembarking
- Enter and retrieve information from ticketing systems
- Check passengers’ baggage and ensure it is properly tagged
- Complete passenger boarding processes in accordance with set protocols
- Resolve passengers’ issues by providing answers to queries
- Assist with lost or misdirected baggage claims
- Ensure that all cash collected against sold tickets is properly entered into the system
Ticketing Assistant
Catalina Express, Olympia, WA
2/2013 – 6/2017
Increased revenue by 25% by cross-selling services at the ticketing counter.
- Acted as the first point of contact by helping passengers with their initial queries
- Accompanied passengers to the right ticketing counters depending on their requirements
- Promoted a positive experience through constant customer engagement
- Used POS and ticketing systems to sell tickets and issue boarding passports
- Assisted in the loading and unloading of cargo on and off the aircraft
- Handle freight and company material, and transport cargo between terminals
EDUCATION
High School Diploma
St. Peter’s High School, Olympia, WA
PROFESSIONAL SKILLS
- Scheduling
- Complaint Handling
- Ticketing Systems Management
- Baggage Handling
- PA System Operations
- Itineraries Planning
- Reservations
- Standby Coordination
- Loss Prevention
- Damage Control
- Funds Accuracy Management
- Cross-selling
Recommended: Ticket Agent Cover Letter Sample