Service Advisor Resume with Less or No Experience

Updated on August 24, 2018

Service advisors work more commonly in the automotive industry although you may find them in other sectors that have a service to boast of. They are usually the first person a customer will meet and are required to assist customers in deciphering what they want and how a service advisor may work to fill that demand.

People – with less or no experience – applying for this position will need to ensure that they highlight their attributes and skills in their resume. The following example shows that how this may be done.

Related: Service Advisor Cover Letter

 

Service Advisor Resume Sample (Less or No Experience)

 

Carson Cameron

70 Glenn Lily Road, Bowling Green, KY 67311
(999) 999-9999, Email


SERVICE ADVISOR

HIGHLIGHTS 
• Over 2 years of experience as a service advisor
• Demonstrated ability to identify customers’ needs and satisfy them accordingly
• First-hand experience in deciphering vehicle issues by questioning customers
• Proven ability to create and maintain professional relationships with mechanics, technicians, and foremen
• Highly skilled in providing tier one advisory services

SELECTED ACCOMPLISHMENTS
• Provided a complete advisory package to a corporate client thereby bringing in recurring business for over three years
• Trained three groups of new hires for working as service advisors by focusing on product knowledge and customer orientation exercises

PROFESSIONAL EXPERIENCE

Techautos – Bowling Green, KY
Service Advisor | Apr 2013 – Dec 2015
• Served as the primary point of contact for customers
• Communicated status of job service as necessary
• Worked with customers to identify service needs
• Advised customers for needed repairs when appropriate
• Determined product warranty status and assisted in processing customers’ warranty claims
• Maintained liaison with managers to ensure priority work management

EDUCATION
Bowling Green High School, Bowling Green, KY – 2004
High School Diploma

ADDITIONAL SKILLS
• Excellent customer service skills
• Able to work on a rotating shift
• Sound mechanical knowledge
• Positive attitude and exceptional interpersonal skills
• Well-honed computer and accounting skills