Service Advisor Resume Sample | Automotive

Updated on: March 4, 2024
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Are you ready to shift gears in your automotive career? A well-crafted resume is your first step towards securing a position as an Automotive Service Advisor.

Our resume sample is meticulously designed to showcase your proficiency in customer relations, technical knowledge, and service management.

This guide will provide you with a framework to highlight your achievements, expertise, and commitment to excellence within the fast-paced world of automotive services.

Use this sample as a roadmap to steer your professional experience toward a successful career in automotive service advising.

Automotive Service Advisor Resume Sample

John Doe – Automotive Service Advisor

  • Phone: (000) 123-2015
  • Email: [email protected]
  • LinkedIn:
  • Address: 1234 AA Lane, Atlantic City, NJ 08012


Dedicated Automotive Service Advisor with over 5 years of experience in delivering measurable results in customer service and process optimization in the automotive service industry. Aiming to leverage my expertise in client relations, service upselling, and team leadership to drive efficiency and customer loyalty at a forward-thinking automotive service center.


Automotive Service Advisor

XYZ Motors, Atlantic City, NJ
June 2018 – Present

  • Cultivated a customer-centric environment, resulting in a customer satisfaction rating of over 95%.
  • Diagnosed and translated complex automotive issues into understandable terms for over 1,200 customers annually, assisting in decision-making processes.
  • Increased repeat customer rate by 30% through the development of trust and superior service delivery.
  • Collaborated with a team of 15 technicians to reduce vehicle turnaround time by 25%, enhancing departmental productivity.
  • Handled and resolved an average of 50+ customer service interactions daily with a complaint resolution rate of over 90%.

Service Advisor

ABC Auto Center, Atlantic City, NJ
March 2015 – May 2018

  • Efficiently managed service appointments and work orders, resulting in a 15% increase in workshop capacity utilization.
  • Advised over 800 customers on warranty coverage and cost-effective service options, improving parts and labor upselling by 20%.
  • Spearheaded the implementation of a customer service scheduling system, cutting down customer wait times by 20% and increasing customer satisfaction.
  • Achieved a post-service follow-up success rate of 95%, ensuring continued customer engagement and satisfaction.


Associate of Science in Automotive Technology
New Jersey Institute of Technology, Newark, NJ, 2014


  • Advanced communication and customer service skills
  • Expert knowledge of automotive systems and diagnostics
  • Skilled in dealership management systems (DMS) and Microsoft Office Suite
  • Proven leadership skills with a track record of team performance improvement
  • Capable of adapting to high-pressure situations with effective problem-solving
  • Excellent organizational skills with meticulous attention to detail
  • ASE Certified Service Consultant


  • Automotive Service Excellence (ASE) Certified Service Consultant
  • Certified Automotive Service Advisor (CASA)


  • National Institute for Automotive Service Excellence
  • Society of Automotive Engineers (SAE)


Available upon request.

John Doe
Automotive Service Advisor
(555) 123-4567
[email protected]

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