After you are selected for an interview through your cover letter and Dental Administrative Assistant resume, it’s time to prepare.
Before appearing in the interview, it should be remembered that the interviewer asks many questions to determine your ability to handle a wide array of administrative work associated with the facility.
To see how you can answer questions put to you during a dental administrative assistant interview, take a look at the following set of interview questions and answers for a dental administrative assistant position:
Dental Administrative Assistant Interview Questions and Answers
1. Tell me a little bit about yourself.
I have worked as a dental administrative assistant for 4 years. Before that, I was working for a medical facility in an administrative capacity. Throughout my career, I had been successful in greeting patients and looking into their appointment statuses, and following-up on them. Besides that, I have performed duties related to filling out intake and insurance forms, and handling correspondence, as well as managing office accounting procedures.
2. What do you like most about this work?
I love the fact that the work allows me to learn administrative work in a dynamic fashion. Every day is a new one, with new opportunities, which is just the way I like it.
3. What do you dislike about this work?
Nothing at all. I love working as a dental administrative assistant.
4. How do you handle conflict in the workplace?
I do not become part of conflicts usually. If I find myself in the midst of one, I pull out as soon as possible.
5. What is your greatest strength?
My greatest strength is my ability to perform a wide array of tasks simultaneously without messing anything up.
6. What is your greatest weakness?
Perfection is sometimes my greatest weakness. I do not like my work to be anything less than perfect which can sometimes slow me down.
7. Are you doing anything to overcome this weakness?
I am in the process of setting realistic goals for myself so that I do not feel incompetent when perfection cannot be achieved. I am more than halfway there.
8. Describe your perfect work environment.
Since I am an organized individual, it matters to me that the environment that I am working in is always in good order.
9. Have you ever worked in a perfect work environment?
Even though I am a perfectionist by nature, I understand that perfect work environments are not possible to achieve. So, no. I haven’t worked in a perfect one yet.
10. What does patient confidentiality mean to you?
Patient confidentiality means everything to me. This is why I make sure that I maintain records and files in a careful manner, and do not divulge information no matter what the circumstances are.
11. What would you do if you saw a fellow employee compromising on confidentiality?
I will have no choice but to report the offending employee to the official authorities.
12. What is your experience with insurance companies?
I have maintained solid work relationships with the most popular insurance companies over the years. I know who to contact to verify insurance coverage and copays, and I can easily acquire information required for records.
13. What do you do to make sure that patient inflow is managed correctly?
I am a highly organized individual, who makes sure that patients are managed in a way that the influx is appropriately controlled, and confusion does not prevail.
14. Can you perform scheduling work?
I am highly experienced in handling patient scheduling work, and can efficiently ensure that patients are provided with proper follow up so that they don’t miss appointments. Also, I have an excellent knack for guaranteeing empty slots, and canceled appointments are filled with those on the waiting list.
15. Talking about the inventory and filing systems, what is your experience?
I have handled office and dental supplies inventory for over five years now. My skills and experience in managing filing and record-keeping activities are also exceptionally spot on.
16. What would you do if a patient got angry with you?
I would try to calm them down by inquiring what has made them angry. I would then try to resolve the problem as quickly as possible.
17. Why do you want to leave your current dental administrative assistant job?
The dental facility that I am working for is moving operations to a hospital. Since I want to work within an independent dental facility, this does not go down too well with my future plans.
18. Why do you want to work for us at ABC Company particularly?
I feel that working for your facility will provide me with a great avenue to learn, and contribute. I have always been in awe of the work that your facility does, and the fact that it is so well-organized. It has been my dream to work here for the last 2 years.
19. If we decide to hire you, when can you join us?
I am liable to provide a 30-days’ notice to my current employer. As soon as the notice period is over, I am free to join you.
20. What are your 5-year plans?
I want to eventually train as a dental assistant.
21. Do you have any questions for us?
I am interested in knowing more about the administrative procedures that your facility uses, specifically, the databases that you make use of.