A candidate applying for the position of a desktop support engineer will need to put in a lot of information pertinent to providing hardware and software solutions. Since a Desktop Support Resume cannot be laid out on more than one or two pages, this information will need to be presented in a way that although it does not comprise of too many words, it has the effect thereof!

 

Desktop Support Engineer Resume Sample

Karl Mark
719 Sardis Road – Asheville, NC 77262
Cell: (999) 999-9999, Email:
__________________________________________________________________

OBJECTIVE
To obtain a position of Desktop Support Engineer with Atech where I can utilize my software, hardware and troubleshooting experience in order to provide the company with a solid support system.

SUMMARY OF QUALIFICATIONS
• Over six years of extensive technical experience in IT industry
• Highly skilled in providing support and monitoring a business’s core IT resources
• CCNA, MCSE and A+ Certified
• In depth knowledge of providing troubleshooting services for both software and hardware issues
• Able to develop and maintain system and security documentation
• Track record of collaboration with co-workers to achieve maximum efficiency and full system functionality
• Proficient in driving improvements in technology and relates procedures

RELEVANT SKILLS
• Good knowledge of MS Office products
• Exceptional knowledge of basic networking protocols
• Excellent knowledge of registries, permissions and drivers
• Skilled in working with Apple products
• Good communication skills
• Strong ability to use popular scripts

ACCOMPLISHMENTS
• Successfully designed and implemented an auto response system software for the company’s tickets which brought about much stability in technician response time
• Reduced losses to the company brought about by frequent network issues by implementing a fully operational backup system

EXPERIENCE
Feb 2010 – Present
ATP Inc. – Asheville, NC 77262
Support Engineer
• Install and upgrade hardware and software components
• Develop and document technical processes
• Provide technical solutions and troubleshooting services on need basis
• Ensure proper working order of all terminals and servers at all times
• Provide support to remote users
• Administrate MS Active Directory accounts and groups

May 2006 – Feb 2010
Preferred Systems Solutions – Springfield, VA
Network Technician
• Assisted the clients with technical issues, troubleshooting, installation and configuration
• Installed, changed and removed hardware in various desktop and service hub configurations
• Interacted with users in to support software and hardware transitions

EDUCATION
BS in Computer Science | CGPA 3.5 / 4.00
Asheville City University – 2009