A clearly written and well-formatted resume for Telephone Operator position is an influential tool to assist you gain an interview and subsequently a job. It is useless to just include all of your biography in the resume, but list your related experiences and credentials in a way which persuade employer to know more about you. You should decide carefully which of your qualifications might be included in your resume. The more evidently you can demonstrate the match between your skills and capabilities to the prospective employer’s requirements, the more successful you will be at obtaining an interview.

In your Telephone Operator Resume, highlight your skills in performing a full range of telephone and PABX operation duties, answering and placing calls, paging and performing interrelated secretarial tasks. Mention your communication and customer service skills, and ability to remain calm in emergency situations.

The following resume sample is formatted in a way which contains all the necessary skills and qualifications required to perform this job efficiently. You may modify this example per requirements. Also include this type of Telephone Operator Cover Letter in your job application.


Telephone Operator Resume Sample


Andrea Smith

325 Example 7th Ave, Lihue, HI 35521
Residence: (222) 000-9999  ▶ Cell: (111) 000-2222  ▶ Email: andera @ email . com

OBJECTIVE: Seeking a Telephone Operator position with Saint Agnes Healthcare utilizing good conversation skills, clerical abilities and extensive experience to ensure the organization’s efficiency.

• Over 1 year experience as a Telephone / PABX Operator
• Highly skilled in operating multi-line telephone in timely and professional manner
• Hands-on experience in processing all codes calmly and in a timely manner
• Skilled in MS Office Suite
• Bilingual – English and Portuguese

• Suggested installation of multi-tone electronic telephone equipment which enhanced inter-department communication by 50%
• Initiated an answering machine based direct department routing mechanism that reduced client’s waiting time by 70%
• Earned the most dedicated employee award in 2013


Hawaii Pacific Health – Lihue, HI
Telephone Operator (Jan 2011 – Dec 2011)

• Operated telephone switchboard station
• Answered, recorded, logged, and processed all calls, requests, questions, or concerns
• Processed requests for wake up calls and screening calls
• Monitored busy or unanswered lines
• Checked back with callers on hold to update status
• Received, recorded, and relayed messages correctly, totally, and legibly

Copeland Oaks – Sebring, OH
Receptionist (Oct 2010 – Jan 2010)

• Greeted customers
• Answered the phone on behalf of the organization
• Routed calls to appropriate personnel
• Maintained the front desk area in a professional and polite manner

CITY COLLEGE, Boston, MA, 2010
Associate’s Degree in Communications

• Track record of interacting with co-workers and customers in a specialized and caring manner
• Proven record of transferring calls, and monitoring the emergency systems
• Able to handle all types of situations with diplomacy and politeness
• Demonstrated ability to remain peaceful in crisis situations
• Proven ability to sit extended periods of time