The term “floor staff” typically refers to individuals who work in the food service industry, providing first-line services to customers.
Floor staff members typically handle serving and bussing duties, assisting hosts or waiters in ensuring delivery of exceptional customer services to patrons.
Floor staff usually work in a support role, performing duties such as clearing tables, bringing out fresh tableware for incoming patrons, and assisting patrons in locating their choice of tables.
In addition to this, people working in this capacity may be required to serve drinks and starters, depending on the restaurant’s specific policies and protocols.
Skills & Qualifications
Working as a member of a floor staff means that you will need to possess a high school diploma or a GED at the very minimum.
If one has had some experience in the food service industry (even if it is minimal), there is a great chance that one will be considered highly for the job.
Other qualifications to work as a floor staff member include great communication skills, a pleasant manner, the ability to work on your feet for long periods of time, and of course, exceptional customer service mannerism.
If working as a floor staff member is what you intend to do, it will be helpful to go through the following list of duties that one performs, when working in this role:
Floor Staff Duties and Responsibilities
• Greet patrons as they arrive at the restaurant or bar, and lead them to vacant tables and booths.
• Ensure that hosts are available to provide customers with information on the menu and menu items.
• Pour water in glasses and take and deliver orders for beverages and starter items.
• Follow up with kitchen staff members to ensure that all orders are expedited and delivered to patrons’ tables on time.
• Push trolley bins through restaurant areas, picking up soiled dishes and linen and replacing them with clean ones.
• Ensure that glasses and supplies such as condiments and napkins are made available at service stations.
• Oversee the cleanliness and maintenance of the dining floor, by ensuring that custodial staff is available during operative hours.
• Respond to patrons’ questions regarding menu items and ingredients, by following set script and guidelines.
• Assist servers in delivering large orders to patrons’ tables, ensuring that timeliness is kept in mind.
• Oversee tableware and supplies inventory and ensure that any low stock situations are immediately communicated to the procurement manager.
• Pick up bills/checks from the cash counter and assist in processing cash and credit/debit card payments, and tendering change.