When it comes to handling customer complaints, the role of a complaint handler is crucial. Their ability to effectively address and resolve grievances can greatly impact customer satisfaction and the success of a business. Hiring managers understand the significance of this role and therefore seek candidates with excellent skills and solid experience.
To showcase your candidacy as a complaint handler in the most positive light, it is essential to have a spot-on resume that aligns with the employer’s requirements. Your resume should highlight your knowledge of protocols for issue resolution and focus solely on your experience as a complaint handler.
To help you craft an outstanding resume that reflects your complaint handling qualities, we have provided a comprehensive complaint handler resume sample below. Take a thorough look at it before you start writing your own:
See also: Complaint Handler Cover Letter Sample
Complaint Handler Resume Example
92 Macaron Hill Road, Norfolk, VA61278
Resolving Customer Complaints with Excellence and Efficiency
Compassionate and skilled Complaint Handler with 8 years of experience in effectively addressing customer complaints and finding amicable solutions. Strong interpersonal and communication skills, with a proven track record of successfully resolving complex issues in a timely and professional manner. Proficient in maintaining detailed records and providing exceptional customer service.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work under pressure and handle difficult situations with composure.
- Exceptional interpersonal skills and the ability to empathize with customers.
- Proficient in using customer relationship management (CRM) software.
- Detail-oriented, with excellent organizational and time management skills.
- Successfully resolved an average of 95% of customer complaints, exceeding the company’s target of 90% resolution rate.
- Reduced customer complaint resolution time by 20%, improving overall customer satisfaction.
- Implemented a new complaint handling process, resulting in a 15% decrease in repeat complaints.
- Received consistent positive feedback from customers, with 90% rating the handling of their complaint as “excellent” or “very good”.
San Systems, Norfolk, VA
12/2019 – Present
- Responded promptly and courteously to 50+ customer complaints daily via phone, email, and in person.
- Investigated complaints thoroughly, gathering all necessary information and evidence.
- Collaborated with relevant departments to find suitable resolutions and ensure customer satisfaction.
- Maintained accurate records of complaints and resolutions in compliance with company policies.
- Followed up with customers to ensure their concerns were fully addressed and resolved to their satisfaction.
- Utilized effective problem-solving techniques to diffuse tense situations and de-escalate conflicts.
Customer Services Representative
Macon Express, Norfolk, VA
7/2015 – 12/2019
- Assisted 20+ customers per day with inquiries and provided solutions to a wide range of issues.
- Demonstrated strong product knowledge and recommended appropriate products or services.
- Handled customer complaints and managed challenging situations with empathy and professionalism.
- Logged customer interactions and maintained a comprehensive knowledge base of frequently asked questions.
High School Diploma
Norfolk High School, Norfolk, VA – 2011
CERTIFICATIONS & TRAINING
- Certified Complaint Handler – International Complaint Handling Institute (ICHI), 2019
- Customer Service Excellence Training – Customer Success Academy, 2020
- Effective Communication Skills Workshop – Communication Mastery Institute, 2018
- Conflict Resolution and Mediation Training – Conflict Resolution Institute, 2017
- Negotiation Skills Seminar
@I am dedicated to resolving complaints with professionalism, efficiency, and a customer-centric approach.@
How to Write a Complaint Handler Resume
Writing a complaint handler resume requires highlighting your skills, experience, and ability to handle customer complaints effectively. Here’s a step-by-step guide:
Start with your name, contact information, and a professional resume title (e.g., “Experienced Complaint Handler”).
Write a concise summary or objective statement that emphasizes your relevant experience and skills as a complaint handler. Mention your problem-solving abilities, communication skills, and familiarity with customer service processes.
Include a dedicated section highlighting your key skills. Examples of skills to include:
- Conflict resolution
- Active listening
- Empathy and patience
- Customer service expertise
- Problem-solving skills
- Negotiation and persuasion abilities
- Strong written and verbal communication
4. Professional Experience
List your previous work experiences in reverse chronological order. For each position:
- State the job title, company name, and employment dates.
- Provide a brief description of the company and its industry, if necessary.
- Highlight your responsibilities and achievements related to complaint handling, such as:
- Managing a high volume of customer complaints and inquiries.
- Investigating complaints thoroughly and providing appropriate solutions.
- Collaborating with other departments to resolve complex issues.
- Maintaining accurate records and documentation of complaints.
- Developing and implementing strategies to prevent recurring complaints.
Include your educational background, starting with the most recent degree or certification. Provide the degree name, institution, and completion year.
6. Certifications and Training
If you have relevant certifications or have undergone complaint handling training, mention them in a dedicated section. Include the certification name, issuing organization, and dates of completion.
7. Additional Information
If you have any additional relevant information, such as languages spoken or volunteer experience, include it at the end of your resume.
It’s generally not necessary to include references on your resume unless specifically requested. Instead, mention that references are available upon request.