All organizations receive complaints from customers, no matter how well they handle their services.
In order to handle these complaints, complaint handlers are hired.
If you are an excellent problem solver, who can listen to customers’ complaints, and resolve them on time, you will be a great person to hire.
But first, you need to write a cover letter to convince the hiring manager that you are the right person for the job.
In your complaint handler cover letter, ensure that you effectively highlight your knowledge of determining resolutions for different natures of complaints.
Also, concentrate on what you have to offer in terms of investigating complaints to determine root causes.
To convince the hiring manager to give you a chance to prove yourself through an interview, it is imperative to focus on your ability to respond positively to issues presented by customers.
You can do this by writing a standout cover letter once you have read the contents of the following one:
Complaint Handler Cover Letter Example
May 28, 2020
Mr. Ian Holmes
Human Resource Manager
78 June Street
Dear Mr. Holmes:
I came across your advertisement for a complaint handler job atTekwissen Software and would like to highlight my interest in it. I have been working in this role for 7 years, and have quite a bit of experience in providing seamless complaint management services to customers.
My aim has always been customer satisfaction. Keeping this in mind, I have been performing my duties with great fervor and skill. Some of my core skills as a complaint handler include the following:
- Expert at root cause analysis of each received complaint, aimed at determining possible solutions.
- Able to investigate customers’ complaints, ensuring quick resolutions within given timescales.
- Proven ability to follow policies and procedures pertaining to compliance during resolution practices.
- Proficient in recognizing the right times to escalate complaints to line managers, with a view to quickly resolving them.
Apart from these, I am adept at constructing detailed, accurate, and appropriate responses to customers’ complaints, and presenting information properly through email, on the phone, and in person.
In view of an excellent record in proactively handling and resolving complaints, I am confident that I am the right person for you to hire. To further elaborate on my skills as a complaint handler, I would like to meet with you in person, to arrange which, I will contact your office soon. Alternatively, you may reach me at (000) 564-3122.