Cruise Ship Steward Resume Sample (+Job Description and Salary)

Embarking on a career as a Cruise Ship Steward opens doors to a world of adventure and hospitality.

This resume sample, along with a detailed job description and salary insights, will equip you with the necessary tools to showcase your skills and secure a rewarding position in the cruise industry.

Cruise Ship Steward Resume Example

John Doe
123 Ocean Drive
Miami, FL 33132
(555) 123-4567
[email protected]

---

Summary

Experienced Cruise Ship Steward with over 5 years in the hospitality industry, specializing in delivering outstanding customer service and ensuring guest satisfaction aboard luxury vessels. Proven track record of managing high-stakes environments while maintaining a clean and welcoming atmosphere for over 200 guests. Fluent in English and Spanish, with a strong ability to communicate and anticipate guest needs effectively.

---

Professional Experience

Cruise Ship Steward
Royal Caribbean International, Miami, FL
June 2018 – Present

• Managed the cleanliness and organization of 20+ guest cabins daily, achieving a guest satisfaction rating of 95%.
• Assisted in the setup and breakdown of more than 50 onboard events, enhancing overall guest experience through attentive service.
• Responded to an average of 30 guest requests and inquiries daily, maintaining a response time of under 10 minutes.
• Collaborated with housekeeping and food service teams to streamline operations, improving efficiency by 15%.

Room Attendant
Hilton Hotels, Miami, FL
May 2015 – May 2018

• Maintained a 100% cleanliness standard for 15 guest rooms per shift, contributing to consistently high customer satisfaction scores.
• Built strong relationships with guests, leading to a 20% increase in repeat bookings through exceptional personal service.
• Trained 5 new staff members on company standards and best practices, improving team performance and morale.

---

Skills

• Excellent customer service and communication skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Knowledge of cleaning and sanitation products and techniques.
• Ability to work effectively in a team-oriented environment.
• Proficient in English and Spanish.

---

Education

High School Diploma
Miami High School, Miami, FL
June 2014

---

Certifications

• ServSafe Food Handler Certification
• Adult and Pediatric First Aid/CPR/AED Certification

---

References

Available upon request.

---

---

Cruise Ship Steward Job Description, Duties and Responsibilities

A Cruise Ship Steward plays a vital role in enhancing the onboard experience for guests. Responsible for maintaining cleanliness and providing exceptional customer service, the steward ensures that all guests enjoy a comfortable and enjoyable stay. Below are the key duties and responsibilities:

Responsibilities

• Cabin Maintenance:
  • Clean and organize guest cabins and common areas, ensuring a high standard of cleanliness and comfort.
  • Stock supplies in each cabin and replenish amenities as needed.
• Guest Relations:
  • Greet guests warmly and provide assistance with any inquiries or requests.
  • Build rapport with guests to enhance their overall experience, addressing any concerns promptly.
• Event Support:
  • Assist in the setup and breakdown of onboard events, ensuring that all arrangements meet the guests’ expectations.
  • Collaborate with other departments to ensure seamless service during events.
• Customer Service:
  • Maintain a positive and professional demeanor while interacting with guests and crew members.
  • Respond to guest requests and concerns efficiently, striving to resolve issues quickly.
• Team Collaboration:
  • Work closely with housekeeping, food service, and maintenance teams to streamline operations and improve service delivery.
  • Participate in team meetings and training sessions to develop skills and enhance service quality.
• Safety and Sanitation:
  • Adhere to health and safety regulations, maintaining proper sanitation practices in all areas of responsibility.
  • Participate in safety drills and training to ensure readiness in emergency situations.

Qualifications

• Previous experience in hospitality or customer service roles preferred.
• Strong communication skills, with the ability to converse in multiple languages seen as an asset.
• Attention to detail and a commitment to providing exceptional service.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Certified in food safety and first aid is a plus.

By fulfilling these duties, a Cruise Ship Steward contributes significantly to the overall guest satisfaction and success of the cruise experience.

Cruise Ship Steward Salary Information

The salary of a Cruise Ship Steward can vary significantly based on experience, cruise line, and location. Below is an overview of the salary range and factors that can influence earnings:

Salary Range

• Entry-Level: $2,000 – $3,000 per month
• Mid-Level: $3,000 – $4,500 per month
• Experienced: $4,500 – $5,500+ per month

Factors Influencing Salary

1. Experience: Stewards with more years on the job or a proven track record of guest satisfaction can command higher salaries.
2. Cruise Line: Different cruise lines have varying pay scales. Luxury cruise lines may offer higher salaries and comprehensive benefits.
3. Location: Pay may differ based on the cruise’s embarkation and general operational areas.
4. Tips and Bonuses: Many cruise ship stewards earn additional income through tips, which can significantly increase overall compensation.
5. Certifications: Stewards with certifications in hospitality, food safety, and first aid may qualify for higher salaries.

Additional Benefits

Cruise Ship Stewards often receive additional benefits such as:

• Free accommodation and meals while onboard
• Health insurance
• Retirement plans
• Travel opportunities
• Opportunities for promotions and career advancement within the cruise industry

Overall, working as a Cruise Ship Steward can provide a rewarding career with a competitive salary and unique travel experiences.