A cruise ship host is the first and the last person passengers meet when they board and disembark. The main responsibility of a cruise ship host is to greet passengers, ensure that they are properly housed in their cabins, and to make sure that they are provided with all the amenities and services that they have paid for.
A high school diploma or a GED equivalent is usually considered sufficient to work as a cruise ship host. Some experience or exposure to working in a hospitality setting may win you brownie points, although a lot of cruise ship host jobs are entry level as well. The main criteria for hiring someone at this position is exceptional communication and interpersonal skills, a polite and patient manner, and a will to ensure passenger satisfaction at all times.
Working as a cruise ship host means that you will be on your feet most of the time. Physical dexterity is a given. In addition to this, you have to be friendly, outgoing and pleasant at all times, along with possessing the ability to handle irate customers and difficult situations. In instances of emergencies, it is required of hosts to keep their wits about and handle situations and people in a controlled and calm manner.
Here is a list of duties particular to the work of a cruise ship host:
• Great passengers as they board the shop and inquire into their cabin reservations and details
• Escort passengers to their rooms or cabins and assist them in settling down
• Provide passengers with information on the services and facilities offered on-board and assist them in determining how to avail them
• Coordinate the services of support staff members to ensure that passengers are provided with all the amenities that they require
• Inform passengers of shore activities and inquire into their interests in attending them
• Arrange parties and events on-board the ship and ensure that all passengers are made aware of them
• Spread news about additional offers and services that the cruise may be offering and encourage passengers to take part of avail the services
• Coordinate food and beverage activities, ensuring that both are provided to customers as part of room service and in specialized dining areas
• Make docking announcements to keep passengers updated about their itineraries and to ensure that no passenger is left behind at final dock
• Engage passengers in conversation to determine if they are satisfied with the level of service that they are receiving
• Respond to problems or complaints in a prompt and efficient manner, aiming to resolve issues immediately
• Thank passengers for their business as they disembark, making sure that no luggage or personal belongings are left behind