A store salesman works in a retail capacity, where his or her job is to make sure that customers are served according to the policies of the company, making way for additional business opportunities.
Customer contact is the main work of a person working at this position, which is why it is important that store salespersons are aware of the many duties that they need to perform, in order to ensure customer satisfaction.
Typically, a high school diploma or a GED equivalent is sufficient to work as a store salesperson. If you have a degree in business or a related discipline or prior experience in this regard, you will be considered a great option to hire.
Besides formal education, one needs to be excellent in communicating with others – both communication and interpersonal skills are necessary when working in this position. Helping customers locate and choose the right items, and assisting them by leading them through the payment and delivery procedures is all in a day’s work for store salespersons.
They have to possess the knowledge of handling stocking and inventorying duties, ensuring that stock situations are communicated to the store supervisor. Also, it is important for people working at this position to be hands-on in handling visual merchandising activities, as they often have to work with merchandising, and sales teams.
The following list of job duties particular to the position of a store salesperson will help you with writing a good resume.
Store Salesperson Duties & Responsibilities
• Welcome customers as they arrive at the store, and politely inquire into their purpose of visit.
• Engage customers in conversation to determine their specific shopping needs, and provide correlating suggestions.
• Demonstrate the use of selected items, and provide information on features and benefits, associated with the product.
• Respond to customers’ questions regarding items/products, providing them with a clear and detailed overview.
• Lead customers through the payment procedures, and ensure that their purchases are properly packed, and delivered to their vehicles.
• Provide customers with information on return and exchange policies, and after-sales services.
• Stock shelves with required items, ensuring that they properly placed, as per the protocols of the store.
• Communicate low stock situations to the store supervisor, and ensure that any inventory discrepancies are also communicated.
• Assist sales and merchandising teams in setting up and maintaining visual merchandising displays, aimed at promoting different products.