Objectives stand at the top of a resume for a reason – they are critical to the success of the document. A resume hosting no objective is usually considered a failure. Many people opt not to place an objective in their resumes, erroneously believing that it has little or no purpose. In actuality, an objective is used for a particular reason – to give the resume a direction.
Beginning a resume with information of your skills or education or anything else is considered abrupt. Providing an introduction is important. Introducing yourself as a possible candidate for a job is not difficult if you use the objective in an appropriate manner. The resume objective gives you plenty of leeway to create an aura around you that a hiring manager just cannot refuse. While it is not recommended to stretch your cover letter beyond a few sentences, it is alright to provide a little detail to help your case along. But remember that any information that you place in your objective needs to ring true in the rest of the resume as well. For instance, if you are saying that you are great at communicating with people, make sure that the skills and accomplishments sections of your resume highlight this fact in detail as well.
To see how a call center resume objective should be worded, have a look at the following examples:
• Seeking a position as a Call Center Representative at Central Pacific Bank utilizing skills in handling both inbound and outbound calls for information and sales respectively. Highly competent in handling irate customers in a professional manner, aiming to secure future business opportunities.
• Extremely energetic Call Center Associate with over 6 years of hands-on experience working at dedicated call centers, presently looking for a position in Central Bank. Offering exceptional ability to handle incoming calls for information, and accurately routing calls to the right departments or units.
• Desire a position as a Call Center Assistant at The Hyatt employing deep insight into providing information regarding services and handling reservations, ensuring a positive experience for existing and new customers.
• Competent, communicative and exceptionally talented Call Center Agent with over 7 years of experience in handling both inbound and outbound calls in a call center environment looking for a position at The Grande. Bringing exceptional ability to handle first-tier communication and connection, aiming to provide customers with an exceptional view of the company and its services.
• To obtain a Call Center Supervisory position at Choctaw Nation. Making the most of expertise in managing inbound and outbound in a professional manner, identifying customers’ needs over the telephone, and ensuring that they are provided with the solutions that they require.