Applying for a new job as a Member Service Representative means that one has to write a resume. And a resume cannot be an ordinary one.
However, in order to write a well-crafted resume, one has to have all the information at hand.
How to Build a Member Service Representative Resume?
Typically, a resume for a member service representative position should highlight why you feel that you are exceptional at what you do.
Information on Member Service Representative skills and competencies and experience must be included.
Also, emphasize any accomplishments that you may have to your name.
It is important to remember that a member service representative resume must be properly structured. That is if you want it to bring results.
See also: Member Service Representative Cover Letter
Member Service Representative Resume Sample
Sandra Lockwood
100 Boone Street, Dickinson, ND 72642
(000) 999-9999
[Email]
MEMBER SERVICE REPRESENTATIVE
SUMMARY
Member service representative with 8+ years of experience in determining clients’ specific financial requirements. Expert in creating and implementing plans to meet member needs. Ability to work extensively in a fast-paced and busy environment.
PROFESSIONAL COMPETENCIES
| Teller Services | Account Opening | Cash Handling |
| Drawer Balancing | Cash Vault Oversight | Cross-Selling |
| Accounts Handling | Discrepancy Management | Instrument Verification |
| Service Promotion | Security | Transfer Facilitation |
KEY ACHIEVEMENTS
- Devised a member outreach program, as a result, increased member base by 45%.
- Implemented a cash transfer program, hence, increased security by 80%.
- Successfully handled 20 accounts at the same time without cause for complaint.
- Introduced a unique auditing system, thereby, decreased discrepancies.
PROFESSIONAL EXPERIENCE
Member Service Representative
Acme Credit Union, Dickinson, ND | 6/2014 – Present
- Welcome members and inquire into their visit purposes.
- Engage members in order to find out what financial services requirements they have.
- Handle account opening and closing activities.
- Perform teller functions such as cashing checks.
- Process financial instruments such as checks, drafts, and pay orders.
- Check all instruments in order to ensure accuracy and completeness.
- Receive and pay out money upon members’ requests.
- Maintain cash levels.
- Determine periodic cash needs and communicate them to the supervisor.
- Process both currency and coin orders.
- Balance cash drawers on a daily basis.
- Perform cross-selling activities in order to increase business.
Intern
Bank of USA, Dickinson, ND | 7/2012 – 6/2014
- Greeted clients and escorted them to relationship managers.
- Assisted in filling out account opening forms.
- Accepted and processed deposits.
- Counted money in cash drawers and ensured that discrepancies were handled according to protocol.
- Communicated needed cash and coin requirements to the cash procurement officer.
EDUCATION
Associate’s Degree in Finance
St. Paul’s College, Dickinson, ND – 2011