Call Center Representative Resume Samples

Securing a job in almost any field has become a challenge these days even for well-qualified candidates.

Considering this scenario of over saturation in the present day’s job market, it is of utmost importance to build a compelling resume for a Call Center Representative position.

A resume is not just a document containing information about the candidate.

It is a marketing tool that must be developed keeping in mind the nature, requirements, and norms of the company you are applying at.

Keep your resume very short but don’t miss out on the relevant quantified achievements and accomplishments. Employers like to know what you are capable of doing regarding numbers.

 See also: Call Center Representative Cover Letter

Call Center Representative Resume Sample 1

Harold Smith
540 Havana Sq, Houston, TX 65933
(003) 222-85417
[Email]

CALL CENTER REPRESENTATIVE

PERFORMANCE PROFILE
Upbeat, highly persuasive, and customer service-oriented professional with 6+ years of experience in call center settings. Well-spoken and friendly team player, who is equipped with practical problem-solving skills. Accustomed to working professionally and efficiently in team-oriented, fast-paced environments. Demonstrated telephone etiquette along with proven listening skills and keen attention to detail. Bilingual: English/Spanish.

CORE COMPETENCIES

KEY ACCOMPLISHMENTS
• Attained 97% customer satisfaction level through demonstration of highly effective query response and problem resolution strategies
• Streamlined the calls forwarding mechanism and synchronized various customer databases to reduce the average call processing time by 5 minutes
• Earned the ‘Best Call Center Representative Award’ twice in one year

PROFESSIONAL EXPERIENCE

Call Center Representative
UHS, Houston, TX | 7/2011 – Present

• Conduct analysis and recommend suitable solutions to real-time performance issues
• Perform regular audit and evaluate the quality of customer services being delivered and issue periodic reports on the same
• Handle inbound calls and provide one-call resolution to problems reported

Customer Service Representative 
VENTURE, Houston, TX | 2/2009 – 6/2011

• Responded to client calls and provided instructions for troubleshooting
• Forwarded the clients complains to the concerned departments
• Provided technical and analytical support at the call center

EDUCATION

Associates Degree in Arts
THE COMMUNITY COLLEGE, Houston, TX | 2009

TECHNICAL STRENGTHS
• MS Excel, Word, and PowerPoint
• Database management applications
• Proven ability to learn and operate software applications quickly

Call Center Representative Resume Sample 2

Bessie Andrew
2422 Example Ave, Austin, TX 32512
(021) 412-5241
[Email Address]

OBJECTIVE
A strongly motivated individual, looking for a position as a call center representative at SolarWinds. Bringing strong communication and customer service skills to exceed the employer’s expectations in a highly stimulating and challenging environment.

SUMMARY OF QUALIFICATIONS
• 3+ years’ experience as a representative in busy call center settings.
• Proven ability to make over 100 outbound phone calls every day to existing customers.
• Demonstrated ability to log all notes and follow up information accurately
• Able to take credit card orders via phone
• Proven record of managing and tracking the quote to order process
• Highly skilled in verifying pricing and products
• Proficient in MS Office Suite
• Bilingual: English and Chinese

SELECTED ACCOMPLISHMENTS
• Titled Representative of the Year in the very first year at Techaliance.
• Organized and implemented logistics about service calls.
• Brought in 150 new customers in one month through outbound sales calls.

PROFESSIONAL EXPERIENCE

Call Center Representative
Techaliance – Austin, TX | Sep 2012 – Present

• Effectively answer inbound calls and resolve queries and concerns of callers.
• Make outbound calls to potential clients to sell the company’s broadband service and computer equipment.
• Perform data entry tasks for the company in regards to punching in customer information, call logs, and successful sales.
• Provide information to clients and sell products over the phone.
• Identify customers’ needs and offer a solution quickly.
• Use the company’s database software for data entry purposes.

Call Center Agent
American National Bank of Texas – Terrell, TX | Feb 2010 – Sep 2012

• Answered telephone inquiries on products, and services.
• Resolved problems for clients.
• Conducted telephone interviews to process loan applications.
• Maintained thorough knowledge of all banking products and services.

EDUCATION
Associate Degree in Customer Service
City College,  Terrell, TX  | 2007

ADDITIONAL CAPABILITIES
• Technical proficiency in AS400, BPCX, and CIC
• Strong communication and persuasive skills