Working for a medical front office is no small fish. The skills required to do so are many. And since this job is that of a front desk, it is all the more important to make sure that you are absolutely skilled in what you have to do.
Whether it is a cover letter that you are writing, a resume, or an interview that you are appearing for, mentioning and building up on your skills is imperative.
Most employers judge candidates solely on how well they can perform a job. And since no job can be performed well without associated skills coming into play, it is important to have those skills and be able to the edict that you do possess them.
1. Importance of Skills in a Resume
It is the skills section in a resume that becomes the deciding factor for hiring managers. They see a list of articulately written job-related skills and they become instantly attracted to the candidate.
2. Importance of Skills in a Cover Letter
Just as skills are an integral part of a resume, they are important in a cover letter as well. By mentioning your skills in a prose format, you not only build up on what you have written in the skills section in your resume but also provide evidence of your written communication skills.
3. Importance of Skills at the Interview
As the last step in the job application process, the interview is deemed extremely significant. And it is very important to ensure that your skills are made obvious at this point. You might be asked to verbally state them, tested through questioning, or being asked for a demonstration.
Sample Skills for the Medical Front Office Resume
• Proven record of pleasantly greeting patients, families, and visitors and providing them with the exact information required.
• Demonstrated expertise in scheduling appointments and handling follow-up to optimize patient influx and handling.
• Hands-on experience in anticipating patients’ anxieties by comforting them and answering their questions by remaining within set protocols set by the facility.
• Documented success in helping distressed patients by responding to emergencies in a prompt fashion.
• Deep insight into efficiently scheduling patient inflow based on predetermined appointments, enabling the facility to serve an adequate number of patients each day.
• Highly skilled in exercising diplomacy and tact with a view to providing exceptional service to patients by practicing confidentiality and following privacy protocols.
• Proficient in taking patient information and creating their medical records according to predetermines procedures, while maintaining both data integrity and confidentiality.
• Adept at maintaining the patient waiting areas, handling electronic and paper files, and ensuring the optimal operational ability of the front desk.