Medical offices are busy facilities, hosting up to a dozen medical practitioners in one place. In order for a medical facility to run properly, services of a front desk clerk are often required – a person who handles all the important things at the front so that the backend can function properly. A medical office front desk clerk is usually the first point of contact for patients and their families. He or she provides them with information about the facility’s services and how to obtain them, and also registers them as patients. A major part of working as a medical office front desk clerk is handling patient scheduling duties.
Often referred to as medical receptionists, these individuals are required to be patient, hardworking, great at multitasking, and well organized. To be considered eligible to work as a medical office front desk clerk, one needs to possess a high school diploma or a GED equivalent at the very least. If you have had some experience of working in a medical facility, there is a great chance that you will be considered as a better candidate to hire, over the others who apply with you.
Here is a list of job duties that a medical office front desk clerk is expected to perform:
• Welcome patients and their families to the facility and engage them in conversation to determine their purpose for visiting
• Provide patients with information of services and procedures, along with suggesting which doctor to see
• Register patients according to set patient registration protocols, and ensure that their information is properly logged and confidentially saved
• Schedule appointments for patients over the telephone and in person, and provide timely reminders through telephones, texts and emails
• Ascertain that all appointment slots are filled, and accommodate waiting list patients in empty slots or those that have been given up
• Create a parity between patients’ appointments and providers’ schedules to ensure maximization of satisfaction
• Comfort patients to ease their anxiety away, by following strict facility protocols for professional decorum
• Obtain patients’ insurance coverage information and contact insurance companies to verify the provided information
• Calculate patients’ copays and handle cashiering services for payments for procedures and examinations
• Screen patients for address changes and ensure that all such information is updated in the database
• Maintain patient waiting areas and office front desk in a professional manner
• Take and record patients’ vitals and provide doctors with information on abnormal readings