Medical Office Front Desk Clerk Job Description for Resume

Updated August 16, 2022
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Position Overview

Medical offices are busy facilities, hosting up to a dozen medical practitioners in one place.

In order for a medical facility to run properly, the services of a front desk clerk are often required.

A medical front desk clerk handles all the important things at the front so that the backend can function properly. He or she is usually the first point of contact for patients and their families.

He or she provides them with information about the facility’s services and how to obtain them and also registers them as patients. A major part of working as a medical office front desk clerk is handling patient scheduling duties.

Position Requirements

In order to outperform in this role, you will be required to be patient, hardworking, great at multitasking, and well organized.

To be considered eligible to work as a medical office front desk clerk, you need to possess a high school diploma or a GED equivalent.

If you have had some experience working in a medical facility, there is a great chance that you will be considered a better candidate to hire, than the others who apply with you.

Here is a list of job duties that you will be expected to perform:

Job Description for Medical Office Front Desk Clerk Resume

• Greet patients and their families to the facility and engage them in conversation to determine their purpose for visiting

• Provide patients with information on services and procedures, along with suggesting which doctor to see

• Register patients according to set patient registration protocols, and ensure that their information is properly logged and confidentially saved

• Schedule appointments for patients over the telephone and in person, and provide timely reminders through telephones, texts, and emails

• Ensure that all appointment slots are filled, and accommodate waiting list patients in empty slots or those that have been given up

• Create parity between patients’ appointments and providers’ schedules to ensure maximization of satisfaction

• Comfort patients to ease their anxiety away, by following strict facility protocols for professional decorum

• Obtain patients’ insurance coverage information and contact insurance companies to verify the provided information

• Calculate patients’ copays and handle cashiering services for payments for procedures and examinations

• Screen patients for address changes and ensure that all such information is updated in the database

• Maintain patient waiting areas and office front desk in a professional manner

• Take and record patients’ vitals and provide doctors with information on abnormal readings