Service Delivery Manager Resume Sample

Updated on: May 25, 2018

There is a reason that resumes are looked through with great interest by hiring managers.

There is a lot of information in them that tells hiring managers how great you are as a Service Delivery Manager.

Here is a resume sample to help you:



Service Delivery Manager Resume Sample



Allen King
720 Pink Road, Fargo, ND 59021
(000) 999-9999


11+ years’ progressively responsible experience in maintaining IT service management portfolio of processes and procedures. Proficient in overseeing incident and change management process, and associated operating procedures. Proven ability to build cross-vendor partnerships, communication channels, and effective professional relations.


Program Development Workload Management Service Improvement
KPIs Development Strategic Direction Best Practices Promotion
Issues Handling IT Solutions Patching Assistance
Service Improvement Targets Management Partnership Building

• Implemented a service improvement system, which proved to be exceptionally popular with end clients.
• Devised a workload management program, which proved to be highly successful in dividing the technical workload.
• Troubleshoot a particularly tricky to handle information technology issue at the client’s end, which had been in limbo for 2 weeks.
• Successfully devised and managed a service delivery program, which was considered 58% more efficient than the one already in place.


Service Delivery Manager
Colliers International, Fargo, SD | 2013-present
• Create and maintain high-performance support services, including IT service desk and third-party support.
• Work across the organization to ensure that each module delivers to client expectations.
• Take ownership of major incidents, aimed at guaranteeing coordination of resolving parties.
• Monitor, control, and support service delivery to ensure that systems, methodologies, and procedures are in place.
• Champion service and support in projects, and develop a keen understanding of projects impacting assigned service areas.
• Assume responsibility for the quality of service and performance, ensuring future demand for growth and projects is comprehended.
• Drive both internal and third-party service review meetings, covering performance, quality and processes.
• Collaborate with business product owners to optimize business processes.

IT Manager
Electrolux, Fargo, ND | 2008-2013
• Provided leadership for desktop, laptop and voice solutions, within assigned areas.
• Worked with business-aligned technology teams to identify project dependencies.
• Developed and coordinated long-term strategic plans focused on customer satisfaction.
• Built operations and helpdesk support teams, by leveraging external services to drive member satisfaction.
• Created and executes information technology plans, and annual budgets, based on the company’s strategy.

Fargo Technical College, Fargo, ND
Master’s Degree in Information Technology