There is a reason that resumes are looked through with great interest by hiring managers.
There is a lot of information in them that tells hiring managers how great you are as a Service Delivery Manager.
Here is a resume sample to help you:
Service Delivery Manager Resume Sample
Allen King
720 Pink Road, Fargo, ND 59021
(000) 999-9999
[Email]
SERVICE DELIVERY MANAGER
SUMMARY
11+ years’ progressively responsible experience in maintaining IT service management portfolio of processes and procedures. Proficient in overseeing incident and change management process, and associated operating procedures. Proven ability to build cross-vendor partnerships, communication channels, and effective professional relations.
PROFESSIONAL COMPETENCIES
Program Development | Workload Management | Service Improvement |
KPIs Development | Strategic Direction | Best Practices Promotion |
Issues Handling | IT Solutions | Patching Assistance |
Service Improvement | Targets Management | Partnership Building |
KEY ACHIEVEMENTS
• Implemented a service improvement system, which proved to be exceptionally popular with end clients.
• Devised a workload management program, which proved to be highly successful in dividing the technical workload.
• Troubleshoot a particularly tricky to handle information technology issue at the client’s end, which had been in limbo for 2 weeks.
• Successfully devised and managed a service delivery program, which was considered 58% more efficient than the one already in place.
PROFESSIONAL EXPERIENCE
Service Delivery Manager
Colliers International, Fargo, SD | 2013-present
• Create and maintain high-performance support services, including IT service desk and third-party support.
• Work across the organization to ensure that each module delivers to client expectations.
• Take ownership of major incidents, aimed at guaranteeing coordination of resolving parties.
• Monitor, control, and support service delivery to ensure that systems, methodologies, and procedures are in place.
• Champion service and support in projects, and develop a keen understanding of projects impacting assigned service areas.
• Assume responsibility for the quality of service and performance, ensuring future demand for growth and projects is comprehended.
• Drive both internal and third-party service review meetings, covering performance, quality and processes.
• Collaborate with business product owners to optimize business processes.
IT Manager
Electrolux, Fargo, ND | 2008-2013
• Provided leadership for desktop, laptop and voice solutions, within assigned areas.
• Worked with business-aligned technology teams to identify project dependencies.
• Developed and coordinated long-term strategic plans focused on customer satisfaction.
• Built operations and helpdesk support teams, by leveraging external services to drive member satisfaction.
• Created and executes information technology plans, and annual budgets, based on the company’s strategy.
EDUCATION
Fargo Technical College, Fargo, ND
Master’s Degree in Information Technology