Service Delivery Manager Job Description for Resume

Updated on: May 25, 2018

Firms that have high technology needs hire a service delivery manager or an IT service delivery manager. These individuals are required to handle technical issues, ensuring that they are appropriately managed, and do not interfere with productivity.

To work as a service delivery manager, you have to possess a degree in computer sciences, with exceptional skills in handling troubleshooting work.

Prior experience in this regard will go a long way in making you come across as a great individual to hire at this position. Apart from possessing knowledge of information systems, and technical issues, you have to be highly analytic and possess exceptional skills in understanding and working in client environments.

Helping clients achieve business goals by establishing technical priorities will be all in a day’s work for you. As a service delivery manager, you will need to make sure that you exceed clients’ expectations through the delivery of quality services, aimed at highlighting value-added services.

As a service delivery manager, it is imperative that you are a great communicator, as you will be working with people within the company, and with external sources as well. You will also need excellent stakeholder management skills, along with a great ability to work in a wide range of client environments. If this is the work that you want to do, have a look at the following list of duties particular to the position of a service delivery manager:


Job Description for Service Delivery Manager Resume

• Build, organize, and maintain a portfolio of IT services, throughout their lifecycles.

• Develop and manage information technology service strategies, for both new and existing services.

• Work with service owners to create and maintain catalogs of available services, and negotiate service level requirements.

• Maintain high-performance service support functions such as IT service desk, and desktop support.

• Handle escalation processes by taking ownership of major incidents to ensure coordination of resolving parties.

• Monitor, control, and support information technology service delivery, aimed at ensuring that systems, methodologies, and procedures are set in place.

• Lead desktop management teams to continually improve desktop computing environments.

• Ascertain that patching and antivirus updates are carried out promptly and that all devices are built to high standards of quality.

• Work with technical design teams to determine and implement standards for hardware, software, and security.

• Make recommendations for service improvement plans, and ensure that actions are followed through to completion.