If you want to run a successful salon, you will need to make sure that you hire an excellent manager to oversee its overall operations.
A salon manager will ensure that the staff is working as it is directed to and that all health and safety compliance directives are met.
She will also make sure that the retail operations of a salon are handled with appropriateness and see to staffing needs.
Providing customers with information on the salon’s services and making sure that they receive the services promised to them are all in a day’s work for salon managers.
They also promote a salon’s services and handle the retail aspect of the business.
Most salon owners prefer to hire people who have a strong background in providing salon services.
This is primarily due to the fact that salon managers are required to train new staff members and provide them with the direction which can only be done if you have a background in performing these services yourself.
If you are interested in finding out more about a salon manager’s job, refer to the list of duties below:
Salon Manager Duties and Responsibilities
• Pleasantly welcome salon customers and assist them in choosing salon services that best suit their needs
• Provide consultation services to customers in terms of the services that they may need
• Educate customers on the potential outcomes of each salon service
• Ensure that customers are handed over to the right salon staff member
• Make sure that the staff member understands the procedure that needs to be carried out
• Provide staff members with salon products and supplies on a daily basis
• Create and distribute staff schedules at the beginning of each shift
• Ensure that staffing needs of the salon are met especially in the event of an absentee
• Train staff members to perform various hair and skin treatments
• Assist staff members in carrying out their work especially during busy hours
• Take complaints and resolve customers’ issues in a polite manner
• Make sure that salon supplies and products are available at all times and order any that are running low
• Employ suggestive selling skills to promote salon’s retail products
• Take payment in exchange of services rendered
• Ensure appropriate upkeep and maintenance of the salon
• Make sure that each staff member follows safety and hygiene protocols
• Interview and hire staff and supervise them constantly
• Handle inventory management duties
• Create expense and payroll reports for the benefit of the owner
• Punch in sales data into salon defined database for record keeping purposes