Automotive Service Manager Resume Sample

Updated on: April 9, 2021
Tags: , ,

William Gates
99 Pine Street
Joelton, TN 19022
(000) 524-9012
williamgates @ email .com


AUTOMOTIVE SERVICE MANAGER
Customer service-oriented, methodical, industrious, and opportunistic.

PERFORMANCE SUMMARY
Detail-oriented Automotive Service Manager with15+ years of hands-on experience in handling both technical and managerial aspects of automotive service, including 8 years specifically in managerial capacities. Recognized for building a loyal clientele by employing exceptional marketing abilities, along with a track record of maintaining good employee relations.

HIGHLIGHTS
• Effectively able to create goals and objectives for the facility, including annual budgets and marketing plans
• Proficient in providing training to technicians to ensure that their skills are kept updated
• Competent in assigning and designating job duties to staff members according to their specific talents and limitations
• First-hand experience in creating and maintaining effective liaison with external vendors and suppliers

PROFESSIONAL EXPERIENCE

Automotive Service Manager
Southern Auto Group, Joelton, TN
2012 – Present
• Effectively create schedules for staff members and technicians and ensure that they are properly implemented
• See to technicians’ training needs by overseeing their work and gauging where improvements can be made
• Create and implement training and skills updating sessions to ensure that all technicians are at par with each other
• Engage clients in conversation to determine their automobile service needs and assign the right technician to each project
• Liaise with vendors and suppliers to ensure timely and accurate delivery of supplies and service equipment
• Oversee equipment maintenance activities to ensure that they are being performed in a time-efficient manner
• Provide oversight to technician activities and intervene in difficult to handle service work
• Oversee and manage inventory of service supplies and equipment, to ensure optimum levels

Selected Accomplishments and Contributions
• Increased the facility’s clientele by 55% within 12 months owing to the execution of an extensive marketing plan
• Successfully troubleshot a technical problem with an automobile, which had the entire technician staff stumped

Automotive Service Technician
Time Autos, Joelton, TN
2006 – 2012
• Conferred with clients to determine their automobile service requirements
• Performed intense inspections on automobiles to decipher need for service or/and repair
• Created cost estimates and ensured that clients’ go-ahead was received before planning service details
• Provided clients with information on delivery timelines and kept them updated about the progress
• Performed repair and maintenance on gas, hybrid, and alternative fuel vehicles

Selected Accomplishments and Contributions
• Reduced equipment acquisition costs by 50% by bringing onboard a less expensive vendor
• Replaced the present service supplies inventory system with a new one, which was considered 75% more efficient

EDUCATION
Diploma in Auto Engineering
Joelton Technical College, Joelton, TN – 2005

SKILLS & EXPERTISE
✓ Training and Development
✓ Service Requirement Identification
✓ Vendor Liaison
✓ Productivity Oversight
✓ Troubleshooting
✓ Clientele Building
✓ Recordkeeping
✓ Cost Reduction
✓ Equipment Selection
✓ Marketing Plans
✓ Equipment Operational Safety
✓ Inventory Management