Interviews often put us in a spot because interviewers’ entire attention is on us, making us feel uncomfortable at times. Discomfort during the interview process can lead to disastrous results. If you are not comfortable with the process, there is a great chance that you will mess up even if you are well prepared.
What do you do? You navigate the process before you appear for the actual interview. Find out what makes it so cumbersome and then counter it.
The one thing that makes interviews a handful is the question-answer session.
Here is a set for you to practice with:
What has been your experience working as a postmaster?
I have worked in a postmaster capacity for over 10 years now. I find the work extremely challenging and one that I can do with great precision. Having worked in this capacity for as long as I have, I am still learning so much. Definitely a position that is worth staying on!
What specific duties have you performed in this capacity?
As a postmaster, I have been responsible for the overall smooth running of an assigned post office. This includes ensuring that all operations are properly carried out to ascertain appropriate postal service provision, and that staff is managed in a manner that is exemplary and provides them with motivation to work in a more professional manner.
What type of skills are typically required to work as a postmaster?
I believe that one needs to know the inner workings of a post office and all its functions before working at this position. In addition to this, one needs to possess exceptional leadership qualities along with great customer service skills.
Tell us of a time when you managed a difficult situation and saved the day.
We were dealing with an irate customer who kept insisting that his mail was not being forwarded to him after his address had changed. My staff kept explaining that he hadn’t given us any request for address change which made him angry to the point of getting physical with a staff member. I intervened and handled the situation by providing him with proof of his address not being changed. It turned out that he had sent in a request to the post office in the north region not covered by that particular facility.
Why do you feel that you are the best choice for us to hire you as a postmaster?
I have worked my way up from the position of a mailroom attendant. I am aware of all there is to know about mail and related activities as I have performed them myself at some point or another in my career. Additionally, I am a great leader who has exceptional skills in handling administrative and staff issues.
On a scale of 1 to 10 (10 being the highest) where do you rate delivery of good customer services?
At 10. I believe that a happy customer is a returning one. With so many options to send information through different channels, it is often difficult to retain customers who want to send mail the way it was originally sent. We have to work hard to ensure repeat business from them.