Postmaster Job Description for Resume

Updated May 25, 2017

Position Overview

The position of a postmaster is the highest there is in a post office capacity. Postmasters are responsible for ensuring that the postal office that they are assigned to is run smoothly. These individuals handle a huge array of duties including managing staff members, ensuring high customer service standards, intervening in problems to resolve them, and making sure that budgets are properly administered.


Eligibility requirements to work as a postmaster include a high school diploma or a GED at the very least. You might be considered a good option to hire if you have worked your way up within a post office environment. Having worked as a mail attendant or mail carrier will give you great exposure to this work, allowing you to understand what leading a postal office is all about. Great leadership skills and the ability to ensure confidentiality of the items that customers trust the facility with are important prerequisites of working at this position. Exceptional skills in handling both incoming and outgoing mail, excellent customer service abilities and deep knowledge of postal services as they relate to the policies of the state that you are working in are also important.

Exceptional communication and interpersonal skills and critical thinking skills are also prerequisites of working as a postmaster. Here is a list of duties that are particular to this position:

Postmaster Job Description for Resume

• Oversee the day to day operations of the postal office, ensuring that they are properly handled at every level

• Supervise postal activities such as incoming and outgoing mail operations to ensure that they conform to rules and procedures of the facility

• Interview, hire and train employees at every level within the postal facility to ensure delivery of exceptional customer services

• Resolve customers’ complaints by intervening in difficult to handle situations, aiming to ensure repeat business from them

• Ascertain that all rents for post boxes are collected and submitted to the accounts office in a timely manner

• Create and implement plans to ensure that all postal office activities are carried out in a manner conducive to rules and regulations

• Evaluate the performance of postal office workers to ensure that they are working optimally

• Create and implement work schedules for staff members and ensure that they follow them properly

• Develop reports of the postal office’s weekly or monthly activities and submit them to state authorities

• Ascertain that all postal office equipment such as stamp dispensers are in proper working order and maintained in a timely fashion