Hotel Manager Resume Sample and Writing Guide

Updated on: November 29, 2020
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A resume for the Hotel Manager position highlights your qualifications, achievements, potential, and competencies. Any additional strength like computer or language proficiency must also be mentioned in your resume.

How to write a Perfect Resume for a Hotel Manager Position?

The following 6 tips will guide you:

  1. Be honest with the employer. Give them correct and up-to-date information.
  2. Mention the verifiable facts of your accomplishments and experiences.
  3. Professionally present your expertise,
  4. Use simple language
  5. Show them how you can be of advantage to them.
  6. If you have any additional qualities or abilities, do mention them. It can be your competency in other languages, or it can be any certification or knowledge of specialized software and the like.

Take a look at the 2 examples below to get more ideas.

Hotel Manager Resume Sample 1

Andrew Littman
4th Adam street
Chicago, CH 44455
(002) 999-2222
[Email]


HOTEL MANAGER

Leadership through motivation and empowerment.

PERFORMANCE SUMMARY
Experienced hotel management professional with a proven record of managing hotel operations and staff. Well-versed in custodial staff management, client complaint handling, and budgetary monitoring. Particularly adept at keeping track of bookings and ensuring implementation of defined check-in and check-out protocols as per hotel guest policy.

CORE COMPETENCIES
• Banquet arrangements
• Housekeeping
• Employee training
• Cash handling
• Customer service
• Event/catering management
• Complaint management
• Expenditure control
• Inventory maintenance
• Vendor dealing

SELECTED ACHIEVEMENTS
• Demonstrated high rated hospitality and customer service skills resulting in an increase of hotel intake by 30% in one year
• Facilitated the administration in the upgrading process of hospitality services and contributed massively in raising the rating from three to five-star level consistently over a period of 2 years
• Achieved ‘Best Employee of the year’ award in 2013 from Serena Hotel, Chicago.

PROFESSIONAL EXPERIENCE

Serena Hotel, Chicago, IL
Hotel Manager 
2013-present
• Maintain inventory and manage credit cards payment and cash drawers
• Greet guests, note down and communicate special requirements and handle their complaints
• Arrange events and cater banquets
• Manage and supervise housekeeping and custodial staff

Marriott International, Chicago, CH
Assistant Manager 
2010-2013
• Facilitated the manager in special events organization and catering
• Developed and displayed weekly duty schedules for domestic staff
• Ensured that unknown personnel do not hang around in the lobby area and kept security check

EDUCATION
Bachelor of Science in Hotel Management
Illinois State University, Chicago, IL | 2010

ADDITIONAL CAPABILITIES
• Bilingual: English/French
• Computer proficiency

Hotel Manager Resume Sample 2 (Less Experience)

Catherine Turner
234 Gannon Avenue
Saint Louis, MO 24331
(000) 900-9109
Email


CAREER OBJECTIVE
Seeking a position as a Hotel Manager with Sayville Suites. Offering exceptional hospitality and administrative skills to meet and exceed customer satisfaction targets.

KEY QUALIFICATIONS
• Over 6 years of extensive management experience in the hospitality setting
• Highly skilled in accomplishing hotel human resource objectives
• In-depth knowledge of coordinating activities of all departments to ensure customer satisfaction
• Hands-on experience in functioning as the strategic business leader of operations

MAJOR ACHIEVEMENTS
• Devised and implemented emergency exit drills in order to cope with emergencies
• Set up hotel functions and departments from scratch in a purpose-built environment

HOSPITALITY MANAGEMENT EXPERIENCE

March 2012 – Present
Sheraton Hotel – Saint Louis, MO
Hotel Manager
• Plan and direct operations of all departments
• Evaluate changes and guest needs and ensure fulfillment
• Monitor and maintain financial performance
• Responsible for overall guest satisfaction
• Resolve guests’ problems
• Conduct daily standup meetings with the staff especially during shift changes
• Oversee employees and ensure the provision of quality services

EDUCATION
Saint Louis University, Saint Louis, MO – 2005
Bachelor’s Degree in Hotel Management
Major: Personnel Organization

ADDITIONAL SKILLS AND STRENGTHS
• Excellent guest service orientation and attention to detail
• Exceptional written and verbal communication skills
• Good planning and organizational skills