Guest Service Agent Resume Sample

Updated on: February 11, 2016

Resumes for guest service agent position dominate the candidate selection process as they are the most comprehensive documents in a job application set. This is why experts believe that resumes should be given the most thought to. When you write a resume, do not think what have I done previously – think what have I done which can now provide benefit to a prospective employer. The focus needs to be on the person who will (hopefully) hire you.

Employer-focused resumes almost always work as they provide everything that an employer is looking for. Mentioning your qualifications and achievements make your resume profound. Use these tools to become a hot favorite of the hiring manager.


Guest Service Agent Resume Sample


Edith Lucas

2 Federal Street ● Saint Albans, VT 05412 ● (999) 999-9999 ● edlu @ email . com


Summary: Highly effective in promoting a positive and production environment in a hospitality setting. Well-versed in providing tier one services by ensuring delivery of a positive image of the facility to ensure recurring business opportunities.

• Focused on providing exceptional first contact services by anticipating guests’ needs and ensuring that they are addressed immediately
• Hands-on experience in engaging each guest as a unique individual and assisting with requests or complaints in a proactive manner
• Qualified to handle reservations in person, over the telephone and through emails by ensuring appropriate and timely scheduling and follow up
• Proven ability to effectively maintain communication between departments and ensure that the function board within the lobby is properly managed


• First Contact Services • Reservations
• Complaint Resolution • Incidental Services Management
• Wake-up Calls Programming • Concierge Coordination
• Cash Floating • Workplace Safety
• Check-in/out Management • Room Inventory
• Audit Balancing • Special Requests Handling

• Acquired a corporate account worth $50000 annually, by providing exceptional first contact services to company director, dining in one of the restaurants within the hotel
• Streamlined the guest reservation process by introducing online reservations and check-in modules
• Introduced wake-up call procedures which resulted in positive guest feedback on an average of 9/10
• Manned the front desk for 15 hours straight on an extremely busy day, without a single complaint or concern being recorded


DESTINATION HOTELS AND RESORTS, Saint Albans, VT (12/2012 to Present)
Guest Service Agent
• Welcome guests as they arrive and engage them in conversation to determine their requirements
• Inquire if reservations have been made and verify reservations in the hotel system
• Assist guests in walking through the reservation systems for new reservations
• Arrange for rooms to be prepared and assigned to each guest according to his or her particular preferences
• Coordinate the activities of bellboys to ensure that guests’ luggage is delivered to their assigned rooms
• Issue room keys and provide guests with information on using and caring for them
• Assist guests in checking in and checking out by ensuring that both procedures are properly handled
• Provide support in handling cash and credit card transactions for payment of rooms and associated services
• Handle complaints by ensuring that prompt actions are taken in accordance to company policies

HAMPTON INN, Saint Albans, VT (11/2007 to 12/2012)
Front Desk Officer
• Greeted guests and visitors and assisted them by providing information
• Handled reservations in person, over telephones and through emails
• Operated telephone exchange by servicing and transferring calls
• Assisted guests in filling out reservation forms and checking in and checking out
• Assigned room keys and provided information regarding hotel services

High School Diploma