Hotel Guest Service Agent Resume Sample

Your resume for hotel guest service agent position is a unique reflection of who you are and what you are capable of doing professionally. So, keep the document formal and professional.

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• Highlight the unique characteristics of your profile in an appealing manner

• Take up the tone that the prospective employer has used in the job advertisement

 

Hotel Guest Service Agent Resume Sample

 

Helen Dereck

78 Sunset Avenue • Itasca, IL 89314 • (005) 333-6666 • helen.dereck @ email . com


HOTEL GUEST SERVICE AGENT

SUMMARY: Enthusiastic and respectful Hotel Guest Service Agent, proficient in anticipating and addressing guests’ needs while working efficiently in faced paced environments. Hospitable and self-motivated individual with profound organizational skills, committed to delivery of high quality guest services. Particularly effective in implementing customer-first policies, fully familiar with VIP guest protocols.

AREAS OF EXPERTISE

• Room Key Activation • Housekeeping Coordination • Query Response
• Services Coordination • Transportation Arrangements • Cash Handling
• Payment Processing • Suite/Room Booking • Package Delivery
• Guest Registration • Bill Computation • Luggage Assistance

PROFESSIONAL EXPERIENCE

MARRIOTT INTERNATIONAL, Itasca, IL | June 2013 – Present
Hotel Guest Service Agent

• Save annual cost of $30K by negotiating a productive contract with a third party transportation service provider
• Reduce the front desk operational costs by 12% through implementation of cost effective methods
• Run and check daily reports, contingency lists and credit card authorization reports
• Coordinate with housekeeping department to track room status and availability
• Answer, record and process all guest calls and concerns
• Arrange transportation services for guests and visitors
• Cash guests’ checks and process all types of payments received
• Secure guest payments, activate, issue and re-issue room keys
• Process check-in, check-out and room change requests in a timely manner

FOUR SEASONS HOTEL, Itasca, IL | March 2010 – May 2013
Guest Service Assistant

• Cut-down room service time by 5 minutes on average by rescheduling the housekeeping duty allocation
• Attracted additional business worth $1.2M by demonstrating excellent guest service oriented work attitude
• Assisted in setting-up breakfast and prep services as needed
• Responded to guest queries regarding hotel services, facilities and tariff
• Followed the hotel’s cash and credit handling policies while charging guests for the services rendered
• Performed front desk related functions including guest check-ins and checkouts
• Carried out bookkeeping activities and balanced accounts
• Greeted the guests upon arrival and offered assistance in a respectful and courteous manner
• Coordinated and ensured timely service of conference rooms

EDUCATION
SOME COLLEGE, Itasca, IL – 2010
Bachelor’s Degree in Hotel Management

ADDITIONAL STRENGTHS
• Extensive knowledge of PMS system
• Strong telephone etiquette






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