Hotel Guest Service Agent Resume Sample

Updated on: July 21, 2021
Tags: , ,

Your resume for the hotel guest service agent position is a unique reflection of who you are and what you are capable of doing professionally. So, keep the document formal and professional.

In your resume, you have to:

• Exclusively focus on the relevant details of your candidacy.
• Highlight the unique characteristics of your profile in an appealing manner.
• Take up the tone that the prospective employer has used in the job advertisement.

Sample Resume for Hotel Guest Service Agent Position

Helen Dereck
78 Sunset Avenue 
Itasca, IL 89314 
(000) 333-6666
helen.dereck @ email . com


HOTEL GUEST SERVICE AGENT

SUMMARY
Enthusiastic and respectful Hotel Guest Service Agent, proficient in anticipating and addressing guests’ needs while working efficiently in faced paced environments. Hospitable and self-motivated individual with profound organizational skills, committed to the delivery of high-quality guest services. Particularly effective in implementing customer-first policies, fully familiar with VIP guest protocols.

AREAS OF EXPERTISE
• Room Key Activation
• Housekeeping Coordination
• Query Response
• Services Coordination
• Transportation Arrangements
• Cash Handling & Payment Processing
• Suite/Room Booking

PROFESSIONAL EXPERIENCE

Hotel Guest Service Agent
MARRIOTT INTERNATIONAL, Itasca, IL 
June 2013 – Present
Key Achievements
• Saved annual cost of $3000 by negotiating a productive contract with a third-party transportation service provider.
• Reduced the front desk operational costs by 12% through the implementation of cost-effective methods.
Key Responsibilities
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Coordinate with housekeeping department to track room status and availability.
• Answer, record, and process all guest calls and concerns.
• Arrange transportation services for guests and visitors.
• Cash guests’ checks and process all types of payments received.
• Secure guest payments activate, issue, and re-issue room keys.
• Process check-in, check-out, and room change requests in a timely manner.

Guest Service Assistant
FOUR SEASONS HOTEL, Itasca, IL
March 2010 – May 2013
Key Achievements
• Cut-down room service time by 5 minutes on average by rescheduling the housekeeping duty allocation.
• Attracted additional business worth $1.2M by demonstrating excellent guest service-oriented work attitude.
Key Responsibilities
• Assisted in setting up breakfast and prep services as needed.
• Responded to guest queries regarding hotel services, facilities, and tariffs.
• Followed the hotel’s cash and credit handling policies while charging guests for the services rendered.
• Performed front desk-related functions including guest check-ins and checkouts.
• Carried out bookkeeping activities and balanced accounts.
• Greeted the guests upon arrival and offered assistance in a respectful and courteous manner.
• Coordinated and ensured timely service of conference rooms.

EDUCATION
Bachelor’s Degree in Hotel Management
SOME COLLEGE, Itasca, IL – 2010

ADDITIONAL STRENGTHS
• Extensive knowledge of PMS system
• Strong telephone etiquette