Guest Service Agent Resume (Less or No Experience)

Updated September 16, 2022
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Every time you apply for a new guest service agent job, you need to write a customized resume.

This is because every employer has different requirements, and you need to ensure that you write accordingly.

Researching intensely into a prospective employer’s mission will provide you with relevant information and will help you modify your traits and accomplishments so that you can list them down in your resume for the Guest Service Agent position.

The following resume template and this cover letter for the guest service agent job are designed to help you in the best possible way.

Guest Service Agent Resume Sample (Less or No Experience)

Lisa Perez
7 Some Avenue
Randolph, VT 55533
999-999-9999
Email


GUEST SERVICE AGENT

CAREER OBJECTIVE
Extremely energized individual looking for a position as a Guest Service Agent with Marriott where my front desk and customer service skills will be fully utilized.

HIGHLIGHTS OF QUALIFICATIONS
• 3 years of hands-on experience working in customer care and front desk assistance
• Highly experienced in greeting and registering guests
• Demonstrated ability to review arrivals and departures for guest preferences
• Able to check guests in and out of the hotel and call bellman for assistance
• Profound ability to inform and check with housekeeping
• Proficient in communicating guest requests to proper departments and ensuring all guests’ problems are resolved
• Computer – MS Word, Excel, Outlook and Internet
• Bilingual – English, and Spanish

SELECTED ACHIEVEMENTS
• Successfully streamlined guest check-in and check-out procedures by ensuring timelines
• Attained “Employee of the Quarter” award in every quarter of 2021

PROFESSIONAL EXPERIENCE

Guest Service Agent
Hilton Hotel – Randolph, VT
2020 – Present
• Greet guests as they check in and out and perform necessary services
• Ensure that the front desk is organized and maintained at all times
• Review arrivals and departures
• Liaison with housekeeping staff for checkouts, sleep outs and vacancies
• Provide information to guests about hotel services and offers
• Respond and take action on guest complaints and problems
• Receive and acknowledge reservations and cancellations

Front Desk Attendant
SA INC – New York, NY
2019 – 2020
• Greeted visitors entering the premises
• Answered incoming calls at the front desk
• Kept record of all clients that enter the facility
• Gave out passes and relayed information to customers

EDUCATION
Diploma: ABC SCHOOL, Randolph, VT

ADDITIONAL SKILLS AND CAPABILITIES
• Excellent customer service skills
• Written and verbal communication
• Problem-solving
• Positive, energized, and professional presence
• Team player and results-oriented




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