Guest Service Agent Resume (Less or No Experience)

Updated on: July 12, 2019

Every time you need to apply for a new guest service agent job, you need to customize your resume.

This is because every employer has different requirements, and you need to ensure that you write accordingly.



Researching intensely into prospective hotel’s mission will provide you with relevant information and will help you modify your traits and accomplishments so that you can list them down in your resume for Guest Service Agent position.

The following resume template and this cover letter for guest service agent job are designed to help you in the best possible way.



Guest Service Agent Resume Sample
(Less or No Experience)



Lisa Perez
7 Some Avenue – Randolph, VT 55533

Guest Service Agent

Extremely energized professional looking for a position as a Guest Service Agent with Marriott making the most of front desk and customer service skills.

• 3 years of practical experience working in customer care and front desk assistance
• Highly experienced in greeting and registering guests
• Demonstrated ability to review arrivals and departures for guest preferences
• Able to check guests in and out of the hotel and call bellman for assistance
• Profound ability to inform and check with housekeeping
• Proficient in communicating guest requests to proper departments and ensuring all guests problems are resolved
• Computer – MS Word, Excel, Outlook and Internet
• Bilingual – English and Spanish

• Successfully streamlined guest check in and check out procedures by ensuring timelines
• Voted Employee of the Quarter in every quarter in 2010


Guest Service Agent
Hilton Hotel – Randolph, VT | 2017 – Present

• Welcome guests as they check in and out and perform necessary services
• Assure front desk is manned and maintained at all times
• Review arrivals and departures
• Liaison with housekeeping for on checkouts, sleep outs and vacancies
• Provide information to guests about hotel services and offers
• Respond and take action on guest complaints and problems
• Receive and acknowledge reservations and cancellations

Front Desk Attendant
SA INC – New York, NY | 2015 – 2017

• Greeted the visitors entering the premises
• Answered incoming calls to the front desk
• Kept record of all clients that enter the facility
• Gave out passes
• Relayed information to customers

Diploma: ABC SCHOOL, Randolph, VT – 2007

• Excellent customer service skills
• Written and verbal communication
• Problem-solving
• Positive, energized and professional presence
• Team player and results oriented

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