Lead Host Resume Sample

Updated: June 29, 2018

If you want to apply for an advertised position of lead host, then you will need to write a cover letter and resume.

A lead host resume is not considered as a good resume if it does not contain the right information, structured in the proper manner.

Here is a sample to help you out:

 

 

 

Lead Host Resume Sample

 

Ransom Riggs
188 Nelson Road, Ashland, KY72830
(000) 999-9999
[Email]


LEAD HOST

SUMMARY
Resourceful, organized, and service-oriented lead host with over seven years of experience of working in the hospitality environment. Well-versed in managing restaurant/hotel flow, by ensuring that all guest services are handled profoundly. Demonstrated expertise in treating reservations and responding to related inquiries in an appropriate manner.

PERFORMANCE HIGHLIGHTS
• Successfully managed the check-in of 750 guests in a day, on a particularly busy day due to the International Games held in the city.
• Brought onboard 3 corporate clients in one week, by indulging in core outreach activities.
• Singlehandedly developed menus for 4 restaurants within the hotel, in the absence of a kitchen head.
• Trained over 60 hosts and hostesses within 3 years, as part of their induction programs.
• Provided guests with sincere advice, and obliged their recommendations.
• Ensured the excellence in hospitality across all boards of the hotel.
• Handled all hosting work by adhering to strategic and operational priorities.

PROFESSIONAL SKILLS

Guest Services First Tier Contact Reservations
Complaints Handling Performance Monitoring Needs Assessment
Relationship Building Menu Organization Kitchen Liaison
Contingency Lists Staff Training Premises Safety

PROFESSIONAL EXPERIENCE

Lead Host
Broadway and West Hotel, Ashland, KY              2015-present
• Welcome guests to the restaurant, and ensure that a host or hostess is assigned to them immediately.
• Answer telephones in a friendly and upbeat manner, and ensure that all queries are answered properly.
• Seat guests, and ensure that their orders are being handled in an efficient manner.
• Relay guests’ questions and concerns to the staff members, aimed at bettering the service.
• Handle reservations over the telephone, in person, and through emails, and provide required follow-up.
• Oversee the clearing, cleaning, and sanitizing of restaurant areas, to ensure that a constant standard of cleanliness is maintained.
• Ascertain that all guests and staff members comply with safety and sanitation guidelines and procedures.
• Handle complaints and suggestions in a proactive manner, ensuring that repeat business opportunities are assured.

Host
Marriot, Ashland, KY                            2011-2015
• Greeted patrons as they arrived at the restaurant, and provided them with assistance in finding tables.
• Presented menus and assisted patrons in deciding what to order, according to their tastes.
• Took and record patrons’ orders, and provided them with serving timelines.
• Relayed orders to the kitchen area, and ensured that they were followed up on properly.
• Served food and beverage orders, and inquired into the need of further items, such as condiments and napkins.
• Oversaw the cleanliness and maintenance of the dining area, at the end of each shift.

EDUCATION
Ashland High School, Ashland, KY – 2012
High School Diploma

 

Lead Host Resume Sample