The last step in any job application process is the interview. This step is also the most important, as failing at this stage means that the effort and time that you put into writing your resume and cover letter was a complete waste. Ensuring that you ace this stage is imperative. Do we have any tips? Of course!
Actually, all that you need is one trick and that is preparation. The more prepared you are, the better your chances of being chosen as an employee. To see what type of questions you may be asked at an interview for the role of a hospitality associate, have a look at the following set of interview questions and answers:
Hospitality Associate Interview Questions and Answers
In which industries have you worked as a hospitality associate earlier?
I have been fortunate enough to have worked as a hospitality associate in both hospitals and hotels. But my experience is more profound in the hotel arena.
To work as a hospitality associate, what type of skills does one need?
Exceptional customer service abilities are foremost if this is the work that you want to do. In addition to this, one must be patients and analytic, and possess deep knowledge of the hospitality industry. Furthermore, it is imperative to be able to handle the logistics of event management work as a large part of working as a hospitality associate is in this area.
What does good customer service mean to you?
Everything. Good customer services mean happy customers / guests, which eventually lead to repeat business opportunities. I make sure that no guest leaves unhappy or holds a bad impression in his or her mind.
And just how do you achieve this?
If a certain problem occurs, I make sure that I intervene immediately and resolve it to the best satisfaction of the guest. This way, I am able to erase any bad impression that he or she may have gotten due to any reason, ensuring repeat business from them.
Tell us of a time when you came out shining in your role.
About 6 months ago, I was presented with a great problem – the hotel where I was working had arranged for 4 major corporate events to take place at the same time. Since I was just one of the 2 hospitality associates available, the whole thing became a bit difficult. However, I managed to juggle the details of all four of them, without a single complaint from any party. It was quite a proud moment for me.
What is the next step in your career?
Soon, I hope to be working as a hospitality specialist in a hotel environment, a feat that I am working very hard to achieve!