A hospital clerk is also referred to as a unit clerk – depending on where he or she is working, the role of a hospital clerk is diverse and challenging. Typically, a hospital clerk provides clerical and administrative support to the unit or department that he or she is assigned to. This includes creating and maintaining patients’ records, handling part of the billing procedure, streamlining staff schedules, and even performing patient intake duties.
To work as a hospital clerk, it is important to hold a high school diploma or a GED. Apart from this, some exposure to medical terminology is imperative as there is a lot of paperwork involved. Working at this position will require you to possess a great penchant for paperwork, and you will also need to be comfortable using technology for record keeping purposes and the likes of it.
Most hospitals hire hospital clerks who have had at least some experience in a medical facility. In an entry level job, you will have to learn the ropes before you can be deemed a good contender to take up the responsibilities of this position. On any typical work day, a hospital clerk performs some or all of the duties listed below:
• Assist intake staff members in obtaining vital information from patients and their families
• Obtain and verify insurance coverage information by calling insurance companies
• Create and maintain patients’ records in predefined hospital systems and ensure that they are regularly updated
• Assist patients and family members in filling out admission and procedure forms and provide them with information on what to expect during either
• Direct patients to appropriate departments, staff members and services and assist special needs patients in getting around by providing physical assistance
• Ascertain that all patient forms and paperwork is properly filed in a safe and confidential manner
• Respond to requests for information over the telephone and in person, and schedule appointments after consulting physicians’ calendars
• Order prescribed laboratory tests and follow up on them to ensure that they are delivered in a time efficient manner
• Accurately copy vital information such as patients’ blood pressure, pulse rates and temperature onto predefined charts
• Prepare patient discharge papers and ensure that they are timely sent to the billing department
• Requisition supplies and equipment that nurses and doctors have ordered and create and maintain effective liaison with suppliers and vendors to ensure timely delivery of both
• Provide assistance in following up on admitted or denied insurance claims