Department Store Resume Example

Updated on: April 28, 2021

Arthur Clark
928 Lyvona Lane, Anchorage, AK 99052
(000) 454-5128
clarkarth @ email . com

 Sales Associate

Customer service-oriented individual with 5 years of experience working as a sales associate in busy department stores and supermarktes. Well-versed in making effective connections with customers to determine their individual shopping needs and making sure that they are met.

• Known for inspiring customers to make purchases, celebrating their purchases, and creating a lasting positive impression on them
• Proficient in maintaining selling floor presentations in a bid to meet personal and the overall sales goals of the store
• Adept at reflecting the company’s commitment to its customers through positive and professional self-representation
• Competent in developing product knowledge and handling cross-selling activities according to company procedures

• First contact services
• Customer satisfaction
• Loss prevention
• Inventory control
• Product restocking
• Product demonstration
• Product promotion
• Complaint handling
• Requirements identification
• Visual merchandising
• POS system
• After-sales services

• Introduced an inventory control system that rang automatic alerts at times of low stock levels
• Increased customer base by 50% owing to aggressive sales endeavors during a marketing campaign
• Revamped the shelf-stocking system by incorporating the 4 Ps of Marketing, resulting in increased product visibility
• Reopened 15 dormant corporate accounts, thereby increasing annual revenue by 23%


Sales Associate
Macy’s, Anchorage, AK
(6/2013 to Present)
• Offer friendly greetings to customers who arrive at the department store
• Ask closed-ended questions to determine customers’ requirements and purpose of visit
• Lead customers to their desired aisle or shelve and assist them in choosing products
• Provide information regarding product features, ingredients, expiry dates, prices, and warranties
• Respond to questions asked by customers according to what the company policy dictates
• Educate customers about special promotions and discount offers
• Encourage customers to buy products and indulge in cross-selling and upselling activities
• Lead the purchase process to ensure that there are no issues in payments and receipts
• Bag purchases and ensure that they are safely and promptly delivered to customer’ vehicles
• Service complaints and requests for refunds and returns

Sales Assistant
K-Mart, Anchorage, AK
(8/2010 to 6/2013)
• Greeted customers and inquired into their purpose of visiting the store
• Provided instructions on how to locate specific products or lead them to their desired aisles or shelves
• Assisted in choosing the right product off the shelve and provided information regarding prices, discounts, and expiry dates
• Carried or carted purchases to check-out counters and bagged them once they had been paid for
• Assisted customers in carrying their purchases to their cars

Anchorage High School, Anchorage, AK – 2010