Department Store Resume Example

Updated on: October 17, 2015


You look into deep into resume writing techniques and you will come across a lot of conflicting statements about what constitutes a good resume. Most of these techniques are relevant to the applicant’s individual situation. So you cannot apply them every time you write a resume.

For instance, advice about writing an entry level department store resume cannot be used to write a resume for an experienced applicant. Something is bound to go wrong if you try to use resume writing advice incorrectly. Make sure that you know exactly what applies to your situation before actually using it. For a department store sales associate resume, you can look through the following resume example to help you:


Department Store Resume Example


Arthur Clark

928 Lyvona Lane● Anchorage, AK 99052 ● (999) 999-9999 ● clarkarth @ email . com

 Sales Associate

SUMMARY: Customer service-oriented individual with 5 years of experience working as a sales associate in a department store environment. Well-versed in making effective connections with customers to determine their individual shopping needs and making sure that they are met.

• Known for inspiring customers to make purchases, celebrating their purchases and creating a lasting positive impression on them
• Proficient in maintaining selling floor presentations in a bid to meet personal and the overall sales goals of the store
• Adept at reflecting the company’s commitment to its customers through positive and professional self-representation
• Competent in developing product knowledge and handling cross selling activities according to company procedures


• First contact services • Customer satisfaction • Loss prevention
• Inventory control • Product restocking • Product demonstration
• Product promotion • Complaint handling • Requirements identification
• Visual merchandising • POS system • After sales services

• Introduced an inventory control system that rang automatic alerts at times of low stock levels
• Increased customer base by 50% owing to aggressive sales endeavors during a marketing campaign
• Revamped the shelf stocking system by incorporating the 4 Ps of Marketing, resulting in increased product visibility
• Reopened 15 dormant corporate accounts, thereby increasing annual revenue by 23%

Macy’s, Anchorage, AK (6/2013 to Present)
Sales Associate
• Offer friendly greetings to customers who arrive at the department store
• Ask closed-ended questions to determine customers’ requirements and purpose of visit
• Lead customers to their desired aisle or shelve and assist them in choosing products
• Provide information regarding product features, ingredients, expiry dates, prices and warrantees
• Respond to questions asked by customers according to what the company policy dictates
• Educate customers about special promotions and discount offers
• Encourage customers to buy products and indulge in cross selling and upselling activities
• Lead the purchase process to ensure that there are no issues in payments and receipts
• Bag purchases and ensure that they are safely and promptly delivered to customer’ vehicles
• Service complaints and requests for refunds and returns

K-Mart, Anchorage, AK (8/2010 to 6/2013)
Sales Assistant
• Greeted customers and inquired into their purpose of visiting the store
• Provided instructions on how to locate specific products or lead them to their desired aisles or shelves
• Assisted in choosing the right product off the shelve and provided information regarding prices, discounts and expiry dates
• Carried or carted purchases to check-out counters and bagged them once they had been paid for
• Assisted customers in carrying their purchases to their cars

Diploma: Anchorage High School, Anchorage, AK – 2010