Position Overview
Front desk assistants perform tier-one duties at the reception desk of the company that they are working for. These are often the first people guests, and visitors meet when they enter an establishment. They work in many settings including business offices, beauty salons, clinics, and government agencies.
The prime skill of a front desk assistant is the ability to provide a high level of customer services. Front desk assistants greet clients and guests and ensure that they are provided with appropriate information and escorted to the right department. People working as front desk assistants need to be pleasant and professional as they are the first representatives of the company they are working for.
A resume containing the above information can do wonders for your chances to be called for an interview. The following resume sample is specially written for the position of a front desk assistant.
Front Desk Assistant Resume Example
Carla McQueen
883 5th Street, Huntington, WV 61000
(999) 999-9999, carla @ email . com
Front Desk Assistant
PROFILE
Dedicated and precise Front Desk Assistant with 8+ years’ functional experience in providing excellent services to stakeholders. Customer oriented individual who is known for providing exceptional tier-one services and building effective relationships. Dependable and responsible with exceptional communication skills and ability to use in-house resources effectively.
| AREAS OF EXPERTISE | ||
| • Greeting customers | • Appointments scheduling | • Correspondence handling |
| • Phone and emails handling | • Files maintenance | • Friendly attitude |
SELECTED ACCOMPLISHMENTS
• Introduced a complex yet easy to use telephone messaging system which brought about accuracy in relaying messages
• Revamped the scheduling system by replacing the existing “notebook” environment with a scheduling database
• Streamlined front desk operations by suggesting a need for a front desk manager to oversee tasks
• Commended by superiors for possessing a “no-nonsense attitude” and being “professionally inclined.”
WORK EXPERIENCE
Front Desk Assistant
Osage, Huntington, WV | 2015 – Present
• Provide front desk coverage by greeting customers and visitors
• Provide information to customers regarding services and products
• Direct and escort visitors and customers to the right department
• Man telephone exchange and take messages
• Transfer telephone calls and relay messages
• Schedule appointments for executives
• Confirm and reschedule appointments
• Process cash transactions
• Manage customer feedback information
• Maintain customer database and records
Front Desk Assistant
ABC Company, Huntington, WV | 2008 – 2015
• Took telephone calls and relaid messages
• Greeted visitors and provided them with required information
• Assisted in managing inventory of office supplies
• Handled paperwork and filing duties
• Confirmed appointments and juggled cancellations and reschedules
EDUCATION
High School Diploma
City School, Huntington, WV | 2006
COMPUTER SKILLS
• Word and Excel
• Computerized database navigation
• Data entry: 55 WPM