Sample Cover Letter for Customer Service Agent

Updated: October 1, 2021

Customer service agents perform a variety of roles, all of which are very important to an airline or any other company that deals with the public.

They make a business look highly regarded and take care of customers by ensuring their contentment.

When you write a cover letter for a customer service agent position, you should focus on its content.

Repeating the information that you have already provided in a resume is not going to take you further in your job hunting endeavors.

In fact, it will stall them right there as the hiring manager won’t be too impressed with your efforts.

Instead of repeating information, build upon it so that the prospective employer can gauge your abilities effectively, and bring you on board.

Here is a sample cover letter for a customer service agent resume. This sample will help job seekers to make a perfect job application set.

Customer Service Agent Cover Letter Sample

Jane Doe
21 6th Street, Torrance, CA 32511
(000) 985-4576

October 1, 2021

Mr. John Peter
Personnel Manager
AIT Worldwide Logistics
51 New Street
Torrance, CA 32564

Re: Customer Service Agent (Job ID 32454)

Dear Mr. Peter:

As a performance-driven customer service professional with 7+ years of experience working for renowned companies in California, I am applying for the Customer Service Agent position at AIT Worldwide Logistics.

Through my education and professional experiences, I have gained strong skills in providing excellent service to visitors and customers. I enjoy resolving complaints of customers through my superb problem-solving and interpersonal skills. I energetically greeted clients, professionally settled inquiries and complaints, and provided prompt responses to phone or e-mail communication and written messages, which reduced the complaints ratio by 30%.

Besides, I am proficient in Microsoft Office applications, specifically Word, Excel, Outlook, database, and web-based applications. The enclosed resume details my qualifications and skills which correctly align with your needs.

I would welcome an opportunity to discuss this Customer Service Agent position with you in person. I will contact you after five working days to follow up and to possibly arrange a mutually convenient interview date and time.

Thank you for your time and consideration.


Jane Doe
(000) 985-4576


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