Crafting an impressive greeter resume is essential for landing your next customer-service role in the hospitality industry.
This guide offers a detailed greeter resume example alongside job descriptions, key skills, and salary insights to help you stand out in a competitive job market.
You will learn how to showcase your experience effectively while highlighting your interpersonal skills, commitment to customer satisfaction, and professionalism.
Greeter Resume Sample
Jane Doe
123 Main Street
Dallas, TX 75201
[email protected]
(555) 123-4567
linkedin.com/in/janedoe
Summary
Dedicated and personable greeter with over 3 years of experience in customer service and hospitality. Proven track record of enhancing guest experiences and operational efficiency, consistently achieving a customer satisfaction rating of 95% or higher. Skilled in managing high-volume guest interactions while maintaining a welcoming and organized environment.
Work Experience
Greeter
The Cozy Café – Dallas, TX
June 2020 – Present
- Warmly welcomed over 150 guests daily, ensuring first impressions were consistently positive and driving customer satisfaction as indicated by post-visit surveys.
- Efficiently managed waitlists and reservations during peak hours, optimizing guest seating flow and increasing seating capacity by 20%.
- Collaborated with a team of 15 staff members to address guest needs, contributing to a 10% improvement in overall service speed.
- Responded to approximately 30 phone inquiries per shift, providing accurate information about menu items and specials, leading to a 25% increase in daily reservations.
Customer Service Representative
Techies Electronics – Dallas, TX
January 2018 – May 2020
- Assisted customers with inquiries and complaints, achieving a resolution rate of 85% on first contact.
- Processed up to 50 transactions daily through the point-of-sale system, ensuring accurate and efficient service.
- Established and maintained strong customer relationships leading to a 15% increase in repeat business within a year.
Skills
- Excellent interpersonal and communication skills
- Strong multitasking abilities in a fast-paced environment
- Knowledge of reservation systems and customer management tools
- Ability to remain calm and professional under pressure
- Bilingual: English and Spanish
Education
Associate Degree in Hospitality Management
Dallas Community College – Dallas, TX
Graduated May 2017
Certifications
- Certified Customer Service Professional (CCSP) – Customer Service Institute
- Food Handler Certification – Dallas Health Department
References
Available upon request.
Feel free to customize any section based on your specific experience and qualifications!
Greeter Job Description, Duties and Responsibilities
Job Overview
As a Greeter at Downtown Bistro, you will be the first point of contact for guests, responsible for providing a warm and welcoming atmosphere. Your primary role will include greeting guests, managing reservations, and ensuring each visitor has a positive experience from the moment they arrive.
Key Duties and Responsibilities
- Warm Greetings: Welcome guests with a friendly demeanor, providing them with information about services and special offerings.
- Reservation Management: Efficiently manage waitlists and reservations during peak periods to optimize guest seating and overall flow.
- Guest Interaction: Address guest inquiries and concerns promptly, ensuring excellent communication and customer service throughout their visit.
- Collaboration: Work closely with the service team to ensure that all guest needs are met and that service standards are upheld.
- Telephone Management: Handle incoming calls, providing accurate information about services, menu items, and assisting with reservations.
- Maintain Cleanliness: Ensure the reception area and waiting spaces are clean, organized, and welcoming at all times.
- Feedback Collection: Gather and relay feedback from guests to management to assist in enhancing service offerings and guest satisfaction.
- Team Support: Assist team members during busy periods and collaborate to achieve service goals and improve overall efficiency.
Qualifications
- Experience: Previous experience in customer service or hospitality preferred, with proven skills in guest interaction.
- Communication Skills: Excellent verbal and written communication abilities, with a focus on interpersonal skills.
- Multitasking Ability: Capability to handle multiple tasks simultaneously in a fast-paced environment.
- Professionalism: Maintain a calm and professional demeanor, especially during busy periods.
- Language Skills: Bilingual candidates (English and Spanish) are encouraged to apply.
Working Conditions
- Environment: Fast-paced work environment, often requiring long periods of standing or walking.
- Schedule: Flexible scheduling, including weekends and holidays, may be required.
Benefits
- Competitive hourly wage
- Employee discounts on meals
- Flexible hours
- Opportunities for advancement
Greeter Skills and Abilities
As the first point of contact for guests, greeters play a crucial role in creating a positive impression and setting the tone for their experience. A successful greeter not only embodies the values of the establishment but also possesses a variety of skills and abilities that enhance customer satisfaction.
Below are key skills and abilities that are essential for greeters:
- Strong Interpersonal Skills: Ability to communicate effectively and build rapport with guests and staff.
- Customer Focus: A keen understanding of customer needs and a commitment to providing high-quality service.
- Multitasking: Proficiency in managing multiple tasks simultaneously, especially in a busy environment.
- Problem-Solving: Quick thinking and effective resolution of guest issues and complaints.
- Attention to Detail: Ensuring accuracy in managing reservations and guest information.
- Time Management: Efficiently prioritizing tasks to enhance guest service and operational flow.
- Bilingual Communication: Proficiency in English and Spanish, facilitating effective communication with diverse guests.
- Positive Attitude: Maintaining a friendly and enthusiastic demeanor to create a welcoming atmosphere for guests.
- Team Collaboration: Working well with others to meet service goals and improve overall guest experiences.
- Adaptability: Flexibility to adjust to changing situations and guest needs during peak times.
- Organizational Skills: Keeping the reception area and waitlist orderly and ensuring all guests are attended to promptly.
Greeter Salary and Pay Rate Insights
The salary for a greeter can vary significantly based on factors such as location, experience, and the type of establishment. Below is an overview of salary expectations and relevant factors influencing pay rates for greeters.
Average Salary
- National Average: The average hourly wage for a greeter in the United States typically ranges from $10 to $15 per hour, depending on the region and the establishment.
- Entry-Level Positions: Greeters starting in the industry may earn between $10 to $11 per hour.
- Experienced Greeters: Those with several years of experience or working in upscale establishments may earn upwards of $15 to $20 per hour.
Factors Influencing Salary
- Location: Salaries tend to be higher in urban areas or regions with a higher cost of living.
- Industry Type: Greeters in hospitality or fine dining establishments often earn more than those in casual settings.
- Experience Level: More experienced greeters may have higher salaries due to their expertise and the ability to manage customer interactions effectively.
- Tips: In some establishments, greeters may receive tips from satisfied guests, which can significantly boost their overall earnings.
Benefits
Many establishments offer additional benefits that may not be included in the base salary, such as:
- Employee discounts on food and beverages.
- Flexible scheduling options.
- Opportunities for promotions and career advancement.
- Health benefits for full-time employees.
Conclusion
Being a greeter can provide a stable source of income, especially for those who enjoy working with people in a customer-focused environment. Collecting tips and the possibility of advancement can enhance overall earnings for those in this role.