Creating a standout resume is essential for securing the job you desire in today’s competitive job market.
As a Customer Service Supervisor, your resume needs to effectively highlight your leadership skills, experience in managing customer service teams, and proven track record of improving service quality and customer satisfaction.
This page provides you with two comprehensive examples of Customer Service Supervisor resumes.
It’s designed to give you a clear idea of how to structure your resume, what information to include, and how to present your skills and experience.
The sample resumes cover important sections such as Professional Summary, Core Competencies, Professional Experience, Education, and Certifications.
By using these examples as a guide, you can tailor your resume to reflect your own career achievements and strengths, ensuring that you make a strong impression on potential employers.
Customer Service Supervisor Resume Example
Name: James Smith
Phone: (000) 456-7890
Email: [email protected]
LinkedIn: linkedin.com/in/jamessmith
Professional Summary
Experienced Customer Service Supervisor with over 10 years of hands-on experience in customer management and team leadership. Adept at improving service quality, leading high-performing teams, and implementing efficient processes. Strong problem-solving skills, with a track record of meeting and exceeding company goals.
Core Competencies
- Team Leadership
- Customer Relationship Management
- Conflict Resolution
- Quality Assurance
- Process Improvement
- Training & Development
- Performance Metrics & Analysis
- Communication Skills
Professional Experience
Customer Service Supervisor
ABC Corporation, New York, NY
June 2015 – Present
- Supervise a team of 20 customer service representatives, ensuring optimal performance and adherence to company policies.
- Implement strategies to improve customer satisfaction and increase call resolution rates by 15%.
- Conduct regular training sessions and performance reviews, leading to a 10% reduction in employee turnover.
- Develop and maintain comprehensive reports on team performance, presenting findings to senior management.
- Manage conflict resolution within the team and with customers, consistently achieving positive outcomes.
Customer Service Lead
DEF Inc., Los Angeles, CA
March 2010 – May 2015
- Led customer service initiatives and supported the onboarding of new team members.
- Maintained a 98% customer satisfaction rating through effective communication and issue resolution.
- Streamlined processes to reduce average call handling time by 20%.
- Assisted in the development and implementation of new customer service policies and procedures.
Education
Bachelor of Arts in Communications
University of California, Los Angeles (UCLA)
Graduated: May 2008
Certifications
- Certified Customer Service Manager (CCSM)
- Six Sigma Green Belt
References
Available upon request
Customer Service Supervisor Resume Sample 2
David Lloyd
887 13th Street, Brooklyn, NY 63510
(000) 132-4546
davlloy @ email . com
CUSTOMER SERVICE SUPERVISOR
“I know leadership and the art of customer service team management.”
PERFORMANCE PROFILE
Highly experienced customer service supervisor with extensive comprehension of leading service teams to provide excellence in customer services. Demonstrated expertise in providing training and oversight, aiming to ensure customer satisfaction and return business. Manages metrics, performance criteria, and policies and procedures to improve service provision.
PROFESSIONAL SKILLS
• Team Oversight
• Motivation and Mentoring
• Performance Monitoring
• Revenue Growth
• Work Schedules Preparation
• Complaint Handling
• Sales Forecasting
• Team Assessment
• Return Business Assurance
• Trends Identification
• Regulatory Compliance
• Resources Development
SELECTED ACCOMPLISHMENTS
• Increased sales by $5000 in one year, by providing consistently excellent services.
• Successfully developed and implemented a series of strategies, which assured return business from present customers.
• Devised a sales forecasting system, which resulted in providing 90% accurate results.
• Implemented a motivation and mentoring system, resulting in increased quality of service provision by team members.
PROFESSIONAL EXPERIENCE
Customer Service Supervisor
MCI Inc., Brooklyn, NY
11/2018 – Present
• Lead and motivate skilled customer service teams to provide high-quality services to customers.
• Provide training and feedback to service teams to improve their accuracy, productivity, and overall work standards.
• Monitor the work of staff and provide them with assistance and guidance where necessary.
• Conduct root cause analysis and provide assistance and recommendations aimed at improving customer services.
• Ascertain that the team provides constantly excellent and high-quality customer services, aiming to ensure repeat business.
• Assist and implement order process improvements in a proactive manner.
• Hire and train customer service representatives, and provide them with guidance on the phone and personal contact.
• Handle metrics and performance criteria, along with directing sales forecasting activities.
Customer Service Representative
Mass Markets, Brooklyn, NY
2/2012 – 5/2018
• Provided customers with information and assistance with product selection
• Created and maintained contact with existing and potential customers to derive further / new business
• Assisted customers in comprehending company policies, and return and exchange rules
• Provided support to customers as part of after-sales services, ensuring that their satisfaction is made a priority
• Handled complaints in a proactive manner, ensuring customer retention, according to company policies
EDUCATION
Bachelor of Business Administration
New York State University, Brooklyn, NY | 2001