Banking Customer Service Representative Resume Sample

Updated on: August 18, 2018

Having an excellent resume is crucial to securing an interview for a banking customer service representative job. Irrespective of the industry you are applying to, the job market, in general, is very competitive and resume-writing trends are evolving at a high pace.

Banking Customer Service Representative Resume Tips

• Prefer explanatory and straightforward language over jargons; you never know if the person reading your banking customer service rep resume is familiar with your version of terminology or not.

• Reflect yourself as a viable candidate by addressing the employer’s specific job-related needs.

• Showcase your potential in the form of quantified accomplishments.

• Top your resume with your professional highlights featuring strong, industry-specific adjectives and summing up your candidacy in a comprehensive yet concise manner.


Resume for Banking Customer Service Representative


Candace Cameron
54 S Solon Road, Solon, ME 88882
(000) 119-9999


• 10+ years’ experience in customer service arena
• Competent at acting as a liaison between customers and relationship managers
• Proficient in processing loan documentation and disbursing proceeds
• Hands on experience in reviewing reports for variances
• Highly skilled in performing follow up and backup work duties

• Achieved targets for the year 2009 by soliciting business from 22 dormant accounts
• Managed hiring and training of new customer service representatives for three branches of the bank


Customer Service Representative
The Bank of USA, Solon, ME                 2013-present
• Provide the first point of contact for customers
• Handle transactions
• Answer client questions and resolve issues
• Manage AFTs
• Cross-sell bank products
• Process necessary paperwork
• Verify information ATM and debit card applications
• Balance customer checkbooks

Bank Customer Care Representative
South State Bank, Orangeburg, SC                2008-2013
• Answered phone calls and inquiries courteously, accurately, and professionally
• Maintained proper phone etiquette at all times
• Ensured the confidentiality of client information
• Assisted clients with minimizing bank losses
• Helped in the resolution of customer issues
• Maintained performance standards and quality service levels
• Maintained professionalism and patience during calls

Maine City University, Solon, ME – 2005
Bachelor’s Degree in Business Administration

• MS Office Suite
• CRM Software
• Working knowledge of PC
• Ability to troubleshoot common computer problems
• Navigate the internet, intranet and between multiple systems

• Communication
• Multitasking
• Ability to use tact and diplomacy when needed