Intake coordinators work in healthcare facilities where they are required to manage end-to-end process management activities.
This may include data verification and document processing. Employers looking for people to hire at this position are usually interested in resumes that generate interest as far as skills and achievements particular to this job are concerned.
Take a look at the following resume examples for the intake coordinator position to get a better idea of how to write your own resume.
Related: Cover Letter for Intake Coordinator
Intake Coordinator Resume Sample 1
Trisha Johnson
6364 SE Orient Drive, Gresham, OR 48892
(000) 876-9999
jotrish @ email . com
INTAKE COORDINATOR
SUMMARY
Well-organized and hard-working professional with 12 years of hands-on experience in handling patient registrations and admissions. Excellent communicator and problem solver who manages and completes patient intake work with precision. Documented success in initiating contact with patients and families to gather required clinical and demographic data.
HIGHLIGHTS
• Well-versed in determining the need for case management intervention and scheduling correlating assessments.
• Demonstrated expertise in providing guidance to beneficiaries in filing appeals and reviewing complaints.
• Able to follow up with insurance companies to verify insurance information and handle claims management.
CORE COMPETENCIES
• Front desk handling
• Communication
• Immediate assistance
• Technology savvy
• Emotional stability
• Stress management
• Hospital protocols
KEY ACHIEVEMENTS
• Streamlined patient intake procedure by implementing online registrations for non-emergency admissions.
• Reduced patient admission process time by 80% by excluding redundant information from forms.
• Increased intake staff efficiency by 50% involving them in front desk management training.
• Restructured emergency patient intake procedures by suggesting all information be taken after delivery of immediate care first aid.
PROFESSIONAL EXPERIENCE
Intake Coordinator
Hillside Hospital, Gresham, OR
3/2017 – Present
• Respond to inquiry calls and provide information regarding hospital policies and procedures.
• Greet patients and families as they arrive and swiftly inquire into their purpose of visit.
• Ensure that emergency patients are quickly admitted and that intake requirements are handled post first aid or emergency care.
• Derive information from non-emergency patients pertaining to medical history and demographics.
• Take note of insurance information and ensure that it is verified by the company.
• Provide patients with information regarding co-pays and services that their insurance does not cover.
• Verify eligibility and benefits accurately and obtain initial authorizations.
• Provide information pertaining to hospital policies and available medical procedures.
• Study each patient’s case thoroughly and determine which / what type of doctor should be informed.
• Ascertain the medical records are properly and confidentially maintained.
Front Desk Officer
Gresham Healthcare, Gresham, OR
1/2010 – 3/2017
• Greeted patients and families as they arrive, and provided them with appropriate information.
• Inquired into the nature of the visit while determining the need for providing emergency services.
• Coordinated emergency services for patients with severe medical problems or accident victims.
• Took telephone calls and provided information regarding medical facilities available.
• Scheduled patients’ appointments with their designated specialist and made follow-up calls prior to appointments.
EDUCATION
High School Diploma
GRESHAM HIGH SCHOOL, Gresham, OR | 2008
Intake Coordinator Resume Sample 2
Samuel Williams
44 Showers Lane
Martinsburg, WV 77490
(000) 209-9999
williams @ email . com
PROFESSIONAL HIGHLIGHTS
• 7+ years’ experience working as an Intake Coordinator
• Highly skilled in maintaining a liaison between different aspects of the facility
• Hands-on experience in performing activities pertaining to collection, verification, and confirmation of non-clinical information
• Familiar with performance improvement activities in a healthcare environment
• Extremely proficient in relevant computer applications including Microsoft Word, Excel, Adobe
• In-depth knowledge of database management
• Well-versed in medical terminology
PROFESSIONAL EXPERIENCE
Intake Coordinator
Albert Healthcare, Martinsburg, WV
2018-present
• Formulate a prescribed script for personnel working as intake officers in order to assist them in taking and answering phone calls
• Award Employee of the Year title following excellence in providing coordinating services
Other Duties
• Answer phone calls and assist callers with information on beneficiary information and appeals
• Document all relevant encounters
Intake Coordinator
Goals of Health, Martinsburg, WV
2013-2018
• Referred calls to external agencies as and when required
• Assisted applicants with filing appeals
• Identified and resolved beneficiaries’ problems
• Trained teams for working in this capacity
• Entered data into the prescribed computer system
EDUCATION
Master’s Degree in Social Work
CENTRAL UNIVERSITY, Martinsburg, WV – 2012
LICENSURE
Current RN Licensure
CERTIFICATION
LSWA and LGSW Certified
ADDITIONAL SKILLS AND CAPABILITIES
• Excellent communication, coordination, and problem-solving skills
• Strong organizational expertise
• Demonstrated ability to practice calmly in volatile situations
• Exceptional follow-up acumen